Service Designer

Job Description

Join Rêve as a Service Designer

Rêve is a strategy and service innovation firm dedicated to helping people and organizations grow through bold, human-centered solutions. As a Certified B Corporation, we are committed to doing business as a force for good. We partner with some of the world's most interesting organizations to design services, experiences, and entirely new businesses that create lasting impact.

We believe that our people are our greatest asset, and each new team member contributes to shaping our culture and business. We're headquartered in Minneapolis and transforming industries—such as healthcare, education, and financial services—both locally and nationally.About the Role

We are seeking a talented Service Designer to join our dynamic team and lead the creation of innovative services and experiences that people love. You will bring a customer-first mindset, helping organizations understand their services from their customers' perspectives. In this role, you will lead discovery research, co-create new concepts, design prototypes, and present compelling narratives to our clients.

As an essential member of our client-facing teams, you'll collaborate with researchers, visual designers, and business strategists to deliver exceptional work. This role is based in Minneapolis, MN, and reports to the Director of Creative + Service Design. What You'll Do

1. Create a Deep Understanding of Human Needs

Conduct primary qualitative research using traditional and cutting-edge methods

Design and facilitate co-creation workshops

Synthesize research insights into key deliverables, including personas, journey maps, and service blueprints

2. Develop and Test New Concepts

Lead concept development sessions with client teams

Apply behavior design methods to enhance concepts and solutions

Design and build prototypes through various mediums, including wireframes, interactive digital tools, and service staging

Develop and execute testing strategies to gather user feedback

3. Craft Compelling Narratives

Create visuals, system maps, storyboards, presentations, and immersive experiences that inspire and inform clients

Deliver narratives that drive emotion and engagement

4. Grow Our Service Design Discipline

Explore emerging technologies and key trends to shape future service design strategies

Document and refine methodologies, tools, and processes to expand our service design capabilities

Act as a brand ambassador by actively participating in local design communities and eventsWhat We're Looking For

Passion and proven ability to thrive in a client-facing role

Strong values-centered leadership

Working in a manner that shows respect for diversity and equality

Ability to manage project plans and navigate ambiguity with collaborative problem-solving

3-5 years of relevant experience in Service Design, UX, Product Design, Strategy, Research, or Innovation

Deep understanding of Design Thinking and Service Design methodologies

Proficiency in using design and research platforms

Early adopter of AI tools and platforms

Authorization to work in the U.S. is required. We are currently unable to sponsor work visas. What We Offer

At Rêve, you'll have the opportunity to grow your career while contributing to work that makes a meaningful impact. Our benefits include:

Best-in-class learning opportunities: Gain expertise in strategy, innovation, design thinking, and service design practices

Exciting client engagements: Work on some of the biggest challenges in healthcare, financial services, and education

Career development: Opportunities to expand your skills through a personalized development plan

A purpose-driven workplace: We're a Certified B Corporation committed to making a positive impact

Flexible hybrid work environment out of our Minneapolis office

Competitive compensation package, including:

21 days of annual paid time off to start

11 paid Holidays

10% bonus eligible

401(k) with company match and profit-sharing plans

Health, vision, dental, and disability insurance

Flexible spending accounts

Paid parental leave and professional development days

Monthly chair massages, free parking, snacks, and team outings

Paid time off for volunteering with local organizationsOur Mission

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Full-time

Hybrid remote