Warranty Recovery Manager

Job Description

Description:

Who We Are

United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.

United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.

What You’ll Get

A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match

Referral Bonus

Earned PTO

Employee Assistance Program

Paid Company holidays

Company Paid Life Insurance

Great Work/Life Balance

Opportunities for advancement

A chance to work for the best in the business

Job Type: Full Time

Schedule: Monday – Friday 1st shift – Saturdays as needed

United Ag & Turf NE is looking for a Warranty Recovery Manager. This position is responsible for administrating the warranty claim process to maximize administrative efficiency and return on warranty claims. Provide consultation and training to the service and parts departments on all matters related to warranty.

What You’ll Do

Develops and assists in implementing standardized warranty claim processes

Monitors equipment records for extended and special warranties for expiration

Manages and processes parts and service warranty claims including computation of charges of shop work for all locations

Works with service managers to ensure there are no expired Product Improvement Programs

Understands warranty regulations and is able to provide consultation and training to service managers, techs, and parts employees on the proper way to proceed with a warranty situation

Ensures compliance with non-returnable service parts policies

Communicates to departmental management about warranty status on a regular basis

May participate in Service EDUCATE Training programs required for the development of skills and knowledge

Maintains a clean work area and performs work in a neat and orderly fashion

Follows all safety rules and regulations in performing work assignments

Maintains knowledge of John Deere and competitive productsRequirements:

2+ years experience with Service Department operations

Experience with basic computer functions; experience using dealer business system and John Deere Warranty system preferred

Experience working cooperatively in a team environment

Experience communicating effectively

Experience creating, analyzing, and interpreting internal reports

Education

High School Diploma, GED, or equivalent experience required

Physical Requirements

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone

Specific vision abilities required by this job include close vision requirements

Hearing ability is sufficient to communicate with others in person or over the phone

Light to moderate lifting may be required (up to 50 pounds)

Ability to reach, stoop, kneel, and bend as needed

Full-time