Branch Manager

Job Description

POSITION DESCRIPTION

POSITION: Branch Manager

DEPARTMENT: Retail

LOCATION: Dundee, FL

BRANCH HOURS: Depending on opening & closing, hours are

Monday – Thursday– 7:45am – 5:00pm

Friday – 7:45am – 6pm

REPORTING RELATIONSHIP

POSITION REPORTS TO: SVP & Retail Banking Administrator

POSITIONS SUPERVISED: Varies depending on branch size

POSITION SUMMARY

The Branch Manager is responsible for managing and overseeing all areas of the branch’s operations. They will foster a positive environment and be committed to the success of the branch and its employees.

ESSENTIAL DUTIES & RESPONSIBILITIES

Responsible for leading the team to meeting and exceeding loan & deposit growth goals, expected service levels, and accountable for day-to-day operations and management of the branch and branch staff. Expected to interact with other lines of business within the bank. Responsibilities include:

Provide quality customer service to existing and potential Bank customers.

Ensure that branch staff follows customer service standards.

Adhere to the bank’s core values and ensures that staff’s performance is in line with the same.

Hire, schedule, provide leadership, support, additional training if needed, and supervise branch employees.

Monitor daily, weekly, and monthly reports that pertain to branch activities.

Maintain knowledge of Bank policies and procedures, products and services

Assist with periodic and annual audit and examination request. Ensure audits are being performed per bank policies and procedures and within regulations.

Evaluate staff’s work performance and provide feedback through consistent and ongoing coaching and communication.

Formulate recommendations and provide feedback to the SVP & Retail Administrator regarding operational policies and procedures and overall branch processes.

Manage the security of the branch, including the issuance of keys and access to the Bank’s security alarm and vault area.

Manage the Branch budget.

Open and maintain customer relationship.

Make Business Development Calls

Process loan applications; pursuant to authority, policy and procedure.

Handle escalated customer concerns.

Assist SVP Retail Branch Administrator with projects as related to the branch.

Expected and encouraged to participate in civic/community organizations as well as attend bank sponsored events which could be after hours or on weekends.

Maintain a strong, visible and positive presence in the community.

Make referrals to other lines of business as well as the subsidiaries.

Other duties as assigned.

OTHER SKILLS AND ABILITIES REQUIRED

Must possess utmost professional qualities, high energy, results driven, and self-motivation.

Evidence of leadership abilities, a strong work ethic, detail orientation, and organizational skills

Solid knowledge of Microsoft Word, Excel, and Outlook

Excellent communication skills required, both written and verbal

Must be cooperative and willing to assist others

Must be able to deal with stressful situations

Shows initiative and will go the extra mile for customers and the team while working within the scope of Bank policy

Must have the ability to recognize potential problems and take appropriate corrective action.

Ability to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness.

Ability to follow policies, procedures and written instructions, as well as verbal instructions or directions from his/her supervisor.

Ability to maintain confidentiality.

Expected to attend all required training or meetings which may be before or after normal business hours

May be asked to work bank sponsored events in the evenings or on weekends as needed

TECHNICAL SKILLS NEEDED

Knowledge and experience with operating a computer, calculator, and other general office equipment.

Excellent social and communication skills:

Use professional and clear verbal communication skills.

High quality writing skills, using accurate word usage, grammar, spelling, and punctuation in all written correspondence.

Ability to add, subtract, multiply, and divide, using whole numbers, and decimals. Ability to compute rate, ratio, and percent.

Use professional phone etiquette, including tone and volume of voice.

SUPERVISORY RESPONSIBILITIES

Directly supervises the assistant branch manager, CSRs, head teller and tellers in the branch. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include:

Interviewing and training employees

Planning, assigning, and directing work

Appraisal performance

Rewarding and disciplining employees

Addressing complaints and resolving problems.

DESIRED EDUCATION, TRAINING and/or EXPERIENCE

High school diploma or equivalent required.

Three to five years of progressively more responsible experience within a bank.

A thorough knowledge of branch operations, lending policies and customer relations.

Supervisory experience

PHYSICAL EFFORT NEEDED

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

Regular, timely attendance during assigned work hours.

Ability to stand for extended periods of time.

Physical agility to allow movement from place to place.

Normal physical strength to handle routine office materials and tools.

Normal dexterity of hands and fingers.

Occasional lifting and transporting up to 25 lbs.

Occasional overtime or after- hours work required.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Professional environment working 40 hours per week; may need to work overtime hours when asked. Will be required to work in the Saturday rotation. May be required to work at another branch on a Saturday and/or due to staffing shortages. Must be accustomed to professional, business office environment in manner and dress. Must demonstrate excellent human relations skills with customers and bank associates.

COMPLIANCE WITH REGULATORY REQUIREMENTS

Each associate is responsible for compliance with all applicable regulatory requirements affecting the banking industry as well as applicable programs, policies and procedures. When an associate has supervisory responsibilities, he or she will make certain that their staff understands their responsibilities to comply with applicable regulatory issues and internal programs, policies and procedures.

Equal Opportunity Employer/Affirmative Action & E-Verify Employer/Drug Free Workplace

Best Places to Work Employer

Company Description

Citizens Bank & Trust is a full-service financial institution, with a wide range of account and loan products tailored to fit any customers needs. Additionally, we offer the most experienced group of wealth management, trust and private banking professionals in the market to assist you. Our customers and employees are our greatest asset.

Full-time