Call Center, Communication and Data Support

Job Description

Who We Are:

Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.

What We’re Looking For:

Santé is seeking a Full Time Communications and Data Management Specialist to serve on our Technology team at our headquarters in Timonium, MD (Baltimore County). The Communications and Data Management Specialist will be responsible for maintenance, configuration, and reporting within communication systems.

What You’ll Do:

Main point of contact and coordination with the communication systems for the Call Centers

Responsible for creating communication systems training materials, training curriculums, and leading in-person and virtual staff training for all systems

Responsible for keeping all training materials up-to-date, organized, and accessible

Responsible for tracking training completion and related documentation

Responsible for researching new technology features for use in coordination with departments and leadership

Responsible for determining new module roll out strategies and procedures

Responsible for assisting with overall telecommunications and record management, and software module implementation

Works with telecommunications system(s), Credible, Electronic Crisis Case Record, Behavioral Health Link and any other EHRs and data and communications systems as needed

Works with Director of Advancement to implement system updates in a timely manner

Responsible for assisting with fielding system concerns from staff

Responsible for assisting with reporting system concerns to identified company system support staff

Responsible for new project coordination, management, and implementation

Assist the Technology Team with any challenges occurring on-site at Baltimore County location.

Assists the program leadership team in ensuring systems are configured for maximum usability and data integrity

Participates in all mandatory training

Checks work e-mail according to agency protocol

Other duties as assigned

What We Require:

Bachelor's degree from an accredited college or university in a data-related field

Three (3) years of experience in Telecommunications, databases, reporting, and/or software support

Project management experience

What You’ll Get:

Salary Range: $65,000 to $70,000 annually

A comprehensive benefits package including retirement plans

Paid Time Off and Sick Time, including a floating birthday holiday

Company-wide wellness program.

Paid parental leave.

Opportunities for career growth, training and development, flexible work schedules and shifts.

The rare opportunity to make a difference in the very community that you call home. We are leading providers in Behavioral and Mental Health!

Smart, passionate, and engaged coworkers.

We believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.

Disclaimers:

The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.

The Santé Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. The Santé Group participates in E-Verify.

Full-time