Product Owner I

Location: This position is located at our Dublin, OH campus with hybrid flexibility.

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

About the role

As a Product Owner I, you will support the product management and development teams by gathering and documenting business requirements, assisting with process mapping, and learning to manage portions of the product backlog. This is a growth-oriented role designed for someone who is analytical, curious, and passionate about using technology to improve user experiences and business outcomes.

What you’ll do (Essential Responsibilities)

Product Ownership - Define and communicate the product vision, roadmap, and backlog for assigned technology solutions in alignment with business objectives.

Business Analysis - Elicit, document, and validate business requirements through interviews, workshops, and data analysis; translate them into clear user stories and acceptance criteria.

Process Design & Optimization - Analyze and document current-state processes; identify pain points and design future-state workflows that improve efficiency, quality, and user satisfaction.

Solution Design - Collaborate with architects, developers, UX/UI designers, and QA to ensure the solution design meets functional and non-functional requirements.

Backlog Management - Own and prioritize the product backlog; ensure clarity, visibility, and readiness of user stories for development teams in Agile environments.

Stake Holder Management - Act as the voice of the customer and business across the product lifecycle; facilitate alignment across departments and ensure transparency in prioritization decisions.

Data Driven Decision Making - Use metrics, KPIs, and user feedback to measure solution effectiveness and drive continuous improvement.

Change Management - Partner with training, support, and communication teams to ensure smooth adoption and value realization of new or enhanced products.

Compliance & Risk - Ensure products meet relevant legal, security, and compliance standards throughout the lifecycle.

All other duties as assigned.

What you’ll bring (Qualifications)

Education: Bachelor’s degree in relevant field preferred.

0-2 years of experience in product ownership, business analysis, or related field.

Manages 1–2 low-complexity existing products with guidance, focusing on steady delivery and developing skills.

Strong understanding of Agile methodologies (Scrum, SAFe, Kanban) and software development lifecycle (SDLC).

Proven experience in process mapping, workflow design, and process improvement (Lean, Six Sigma, or similar).

Ability to bridge the gap between business and technical teams, with exceptional communication and facilitation skills.

Proficiency with product management and collaboration tools (e.g., Jira, Confluence, Figma, Lucidchart, Miro).

Analytical mindset with the ability to synthesize complex information, perform root cause analysis, and solve problems creatively

High emotional intelligence and stakeholder engagement capabilities.

Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.

A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.

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