Wellbeing Solutions Client Manager

Location: This position is located at our Dublin, OH campus.

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

About the role

The Incentive Management Client Manager (IMCM) is responsible for collaborating with the client/consultant on the incentive management design and implementing programs for their assigned book of business. The implementation process includes development of the scope of work, determining reporting requirements and communication needs. Also responsible to report program statistics and data to measure program effectiveness.

What you’ll do

Facilitate the client/consultant relationship related to Incentive Management; assist with program design, incentive and appropriate wellness platform/incentive checklist.

Develop the scope of work documents for Incentive Management programs for assigned book of business, including reporting requirements and communications needs.

Responsible for the coordination of the key tasks, milestones and deadlines associated with the implementation of the Incentive Management program for assigned book of business.

Participate in client report meetings.

Collaborate with internal resources to ensure book of business incentive programs are configured, supported and measured.

Audit compliance and participation files/data to ensure quality reporting.

Analyze program participation data to ensure proper detailed program evaluations and measure of program effectiveness.

Address and/or escalate client Incentive Management program issues to ensure timely resolution.

Communicate status and resolution of issues to clients/consultants.

Communicate client activity with CEG team, as appropriate.

Other duties as assigned

What you’ll bring

Education: Bachelor’s degree in wellness-related discipline or equivalent experience

Minimum 2 years’ of work experience in corporate wellness/incentive design

Project/account management experience preferred

Strong planning and organizational skills with critical attention to detail and creative problem-solving skills.

Ability to effectively work with ambiguity and adapt to changing priorities and deadlines in a fast-paced environment

Experience working in cross-functional teams and facilitating resolution of issues to meet external and internal expectations

Excellent verbal and written communication skills; Ability to work with team members and customers in a professional, friendly manner

Ability to work independently and resolve issues with minimal direction.

Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.

A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.

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