Customer Support Agent - Fixed Term Contract

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

You will be part of our Nordic Support team and work closely with other departments in Denmark, Finland, Sweden, and Norway, ensuring our Customer Service live up to our high standard of quality.

You will act as a resource for our partners, offering guidance and technical expertise to help them help our mutual customers.

Being part of this team, you will play a key role in establishing and maintaining a productive and beneficial relationship with our partners, larger customers, and colleagues.

Day-to-Day Responsibilities

First Point of Contact for Customers and Partners

Handle incoming emails and phone calls

Perform outbound emails and phone calls

Technical troubleshooting of our products

Administrative tasks related to customer agreements, technical setups, and ad hoc tasks

Who Are We Looking For

People who can drive positive change, step up and show what’s next – people who make things happen, and build strong collaborations. In practice this means:

You are fluent in Danish and English

Perhaps you even master Norwegian, Finnish, or Swedish?

You have a technical skillset and can easily navigate in different systems

You are a problem solver

You are a skilled communicator

You have strong collaborative skills

You are committed to continuous learning and development to better serve partners, customers, and colleagues

You are able to work full-time Monday to Friday at our Odense office: Sverigegade 5, 5000 Odense

You are able to start beginning of November and end your contract September 2026

And most importantly - You know what outstanding customer service should look like

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

Fixed salary of 25.000 - 30.000 DK gross/month depending on seniority

Firmapensionsordning at Danica Pension

Business Trip Insurance

Danish holiday act

Parental pay benefit - 3-months condition

Canteen with a good price

Terminal Glasses

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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