CTAC Senior Coordinator

The McSilver Institute for Poverty Policy and Research at New York University Silver School of Social Work is committed to creating new knowledge about the root causes of poverty, developing evidence-based interventions to address its consequences, and rapidly translating research findings into action through policy and best practices. One of the mission-driven projects of the McSilver Institute is our Community Technical Assistance Center (CTAC) of New York. CTAC is a training, consultation, and educational resource center that offers a variety of trainings, tools, and support to help improve direct clinical services, program operations, and development of the family and youth peer workforce for mental health providers across New York.

The McSilver Institute is seeking to hire a motivated individual to serve as a full-time Senior Coordinator to support the day-to-day management of CTAC. Under the supervision of the Senior Director of Innovation and Education for CTAC, the coordinator will be responsible for leading and managing the coordination, facilitation, and delivery of education, training, consultation, and technical assistance services to mental health providers throughout New York State.

The candidate will join CTAC, a knowledgeable and enthusiastic team consisting of social workers, psychologists, researchers, family and youth peer advocates, and instructional designers. The candidate will work closely with CTAC staff and consultants to identify and support the development of training initiatives. This position will suit a professional with an enthusiasm for team collaboration and quality mental health care.

Essential Tasks/Responsibilities:

Coordinate, facilitate, and support the development and presentation of CTAC trainings and learning initiatives for New York State’s mental health providers

Organize and coordinate logistics for internal and external meetings, trainings, and events, including scheduling, booking rooms, preparing materials, and setting up calls and Zoom meetings

Participate in planning and problem-solving activities with program-level staff and managers in the design, delivery, and implementation of statewide learning and training initiatives

Organize, prepare, schedule, and attend designated internal and external CTAC and departmental meetings to strategize, troubleshoot, and provide feedback

Coordinate and participate in meetings with members of various project workgroups to review and discuss implementation of initiatives, skills to facilitate and maintain progress towards project goals and identified deliverables

Effectively communicate with internal and external stakeholders and keep project teams well informed of any changes as well as lessons learned from prior events

Remain informed and up-to-date on the forefront of emerging industry practices regarding child and family mental health

Seek and participate in professional development opportunities

Responsible for the implementation of webinars, communication tools, social media, and website updates, including pulling together reports

General admin support including, but not limited to, maintaining listservs/email lists, providing customer/tech support to training participants, maintaining calendars, and meeting summaries

Support team members in connecting with continuing education (CE) materials and requirements as well as other areas and tasks as needed

Gather, analyze, and present information on new and emerging trends related to the mental health needs of children, youth, and families

Research and communicate with content matter experts and coordinate trainings and tools

Support the development of tools, resources, and modules for service providers and caregivers

Draft, edit, proofread, or assist in the creation of presentation and communication products, such as announcements, PowerPoint/Google presentations, training materials, manuals/guides, tools, and publication content (i.e., social media) to support all CTAC deliverables

Support the overall management of projects by regularly monitoring progress and logistics trackers

Thoughtful preparation of meeting materials, including agendas, talking points, research, etc.

Work with the evaluation team to ensure data collection when applicable

Assist in the contract procedures for external partnerships

Perform other duties as assigned and needed

Strong organizational and time management skills, and the ability to handle multiple assignments and meet deadlines

Ability to work effectively and efficiently under pressure and to prioritize tasks

Ability to support and manage several projects and teams, including internal and external partners

Ability to work in teams as well as independently

Strong critical thinking and problem-solving skills

Strong analytical, writing, and verbal communication skills

Ability to communicate effectively and respectfully with staff, stakeholders, and community agencies

Ability to adapt to different situations and exercise stress tolerance skills

Ability to both provide and receive feedback on various levels of work

Knowledge of social media skills and the ability to apply them to work

Ability to communicate and behave in a professional manner

Energetic self-starter with the ability to anticipate upcoming needs, with excellent attention to detail and follow-through

Minimum Requirements:

Master’s Degree in a mental health-related field or a Bachelor’s degree with a minimum of 3 years’ experience coordinating major projects

Strong computer skills and knowledge of common programs such as Microsoft Office and Google Suite

Strong written and verbal communication

Familiarity with Zoom video conferencing platforms

Understanding of Social Media best practices and tools of Instagram and Twitter

Displays strong interpersonal skills

Ability to travel

Please note:

NYU McSilver is currently operating on a hybrid schedule of 3 days a week in-person.

This is a grant-funded position with the opportunity for ongoing renewal reviewed on an annual basis.

This position is not eligible for visa sponsorship, including STEM OPT extension. Applicants must be authorized to work in the United States for the duration of employment.

This position is full-time and includes a generous benefits package. In compliance with NYC’s Pay Transparency Act, the annual base salary range for this position is $63,000 - $73,000. New York University considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, as well as specific grant funding and the terms of the research grant when extending an offer.