Online Chat Agent

Job Title: Online Chat Agent

Organization: MetrixIT Solutions

Job Responsibilities:

Engage in online chat conversations with customers to provide assistance and support

Address customer inquiries, resolve issues, and provide product information

Maintain a high level of professionalism and customer service during interactions

Collaborate with team members to ensure efficient and effective customer support

Follow company guidelines and protocols for handling customer chats

Essential Qualifications:

Excellent written communication skills

Strong problem-solving abilities

Ability to multitask and prioritize tasks effectively

Customer-focused approach to handling inquiries and issues

Basic computer skills and familiarity with online chat platforms

Desired Experience:

Minimum 0-2 years of experience in customer service or online chat support

Experience in a fast-paced customer service environment

Salary & Benefits:

Minimum Salary: $27,000 per year

Maximum Salary: $74,000 per year

Currency: USD

Benefits: As per company policy