Branch Manager

Job Description

Description:

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Branch Manager to join our company.

Branch Manager Job Opportunity

Vortex Industries is seeking a Branch Manager to actively lead an installation and service business while ensuring a continued focus on exceptional Customer Service and maintaining a great place to work for our employees.

This leader will report to a Regional Director at Vortex.

Key Responsibilities

Lead a profitable operation through managing the operations, staffing, and expenses of the Branch.

Ensure and maintain direct, productive, and positive relationships between management and employees.

Develop and implement continuous improvement initiatives that reduce cost of operations and improve service level, productivity, and quality.

Drive operational excellence and best practices to improve quality, service, cost & safety.

Sets a tone of excellence for customer satisfaction at every stage of service.

Maintains a high level of quality and timely service to customers for maximum retention.

Manage ongoing relationships with key partners and customers.

Manage team to achieve Branch goals by allocating workload and effectively managing resources.

Responsible for hiring, developing and retaining employees to include the highest quality individuals to support continuous improvement.

Participate in recruiting and selection through interviewing screened applicants.

Provide input for hiring, terminations, transfers, salary adjustments and promotions.

Develop new customer relationships and grow revenue and profit of Branch.

Promote the Vortex Core Leadership values.

Attract and retain top talent to the Branch. Increase skill base and credentials of the team through mentoring and performance management with an emphasis on technical management and cost control.

Support the personal and professional development of employees through performance objectives and coaching.

Provide strategic leadership and foster collaboration across the Branch.

Leads a culture of safety through awareness, training, and accountability.

Ensure all federal and state safety, regulatory, and compliance measures are met.

Represent Vortex in a professional and responsible manner when communicating with others both inside and outside the company

Promote the concept of individual responsibility for quality and service.

Oversee the management of inventory level, site costs and high-level customer service.

Other duties as assigned.Requirements:

Minimum of ten (10) years’ experience of door industry experience and a minimum of five (5) years’ of managing operations with P&L oversite.

Knowledge of budgeting processes and performance reporting.

Excellent leadership and communication skills.

Must be a self-starter who is detail-oriented and well-organized.

Experience in outside sales and in-person customer business development.

Proven people development and conflict resolution skills.

Possess an ability for technical applications, mechanically inclined, and problem solving.

Ability to quickly and accurately assess and address complex problems using creative approaches.

Demonstrated strategic thinking skills that portray the ability to conceptualize business requirements in a proactive manner.

Experience conducting meetings with exempt and non-exempt personnel and experience hiring, training, developing and conducting annual performance reviews.

Clear understanding and adherence to ethical principles, company values, code of conduct and policies.

Able to work in a fiscally conservative organization which can require flexibility and diversity of responsibilities.

Travel: As necessary to job sites and company meetings

Full-time