Assistant General Manager

Summary Objective:

The Assistant General Manager, along with the General Manager, leads and manages membership sales generation and ensures all club operations are consistent with US Fitness standards. The Assistant General Manager also recruits, hires, and trains new membership consultants, as well as manages, motivates, and trains existing membership consultants. Assistant General Managers also may lead and manage another department such as housekeeping or front desk and will assist the General Manager in all club operations.

Essential Functions:

Deliver the Ultimate Fitness Experience to every member, every time

Recruit and retain new club members

Meet and surpass personal, membership and revenue goals

Provide oversight, leadership, and management to various departments within the club

Cultivate relationships and build team morale

Assist General Manager with all club operations

Job Responsibilities:

Generate sales leads through walk-ins, telephone inquiries, and company sponsored outreach and promotion programs

Meet and surpass all personal sales goals and coach team members to do the same

Supervise lead generation process for sales teams

Motivate sales staff and monitor their production levels by using established protocols and sales systems

Accept membership inquiries and convert to appointments

Schedule and conduct prospect tours

Complete all membership paperwork in an accurate and timely manner

Complete all daily reports in an accurate and timely manner

Recruit point of sale referrals from every new member

Meet, greet, and work the floor during select times of day

Establish rapport and relationships with members via thank-you notes and guest passes

Enter new members in onboarding process and schedule new member orientation and other integration programs

Track leads, appointments, prospect interests, etc., in appropriate systems

Market club to organizations and corporations

Attend all required meetings and trainings and find ways to boost personal performance

Respond to all member questions or concerns within 48 hours

Understand and follow employee standards of conduct and ethics

Oversee at least one department within home club including hiring, training, managing, scheduling, coaching and disciplining employees within department

Keep staff files up to date

Model and uphold employee standards of conduct and ethics

Ensure compliance with club building, facilities, service, program, and emergency procedures

Act as Manager On Duty when required

Work early morning, evening, and weekend hours as necessary

Required Knowledge, Skills, and Abilities:

Excellent verbal and nonverbal communication skills

Ability to motivate and nurture others

Strong work ethic that includes punctuality, organization, and attention to detail

Ability to maintain a friendly, enthusiastic, and positive attitude

Outwardly facing professional appearance

Confidence and desire to create new relationships quickly

Ability to quickly acquire and apply new knowledge and skills

Willingness to work flexible hours

Demonstrated selling skills, including cross-selling and upselling

Ability to work with money

Ability to effectively enter and retrieve information from sales tracking systems

Ability to handle challenging issues with patience, tact, and professionalism

Basic computer skills (MS Office, email, MS Windows)

Required Experience, Education, and Certifications:

Bachelor’s degree in recreation, fitness, business management, or related field preferred

Two years’ experience in sales preferred

CPR/AED certification required

Employee Benefits:

All US Fitness team members receive:

Complimentary Membership and Guest Privileges

Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs

Discounts on Serenity Day Spa Services and all apparel

Employee Referral Gift

In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits

401(k) Retirement Plan

Paid Time Off

Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

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Full-Time