Lead Medical Assistant

General Notes

The Dell Medical School is seeking a Lead Medical Assistant

Purpose

To serve as the primary point of contract throughout the cycle of care for patients served in assigned Ambulatory Care clinic at UT Health Austin. Acts as the team lead, providing oversight and direction to the medical assistant team of the assigned clinical care unit while also maintaining medical assisting duties. Reporting to the Nurse Supervisor or Nurse Manager, this role collaborates closely with physicians, nurses, and administrative staff. Key responsibilities include supervising medical assistants, providing direct patient care, managing patient flow, and maintaining medical supplies.

Responsibilities

Team Lead Responsibilities

Provide occasional working supervision to non-licensed medical and/or clerical office support personnel for clerical functions or other non-clinical activities.

Review training opportunities and provide suggestions for performance improvement with support from the clinic nurse manager or nurse supervisor.

Assist in training and mentorship of new medical assistants.

Direct Patient Care

Perform medical assistant duties to include (but not limited to); collecting vital signs, conducting patient assessments during clinic visits, assisting providers during patient exams, scheduling patient appointments, pre-certifying procedures, and answering patient phones messages.

Patient Flow Management

Review clinic schedule for opportunities to increase efficiency.

Facilitate patient flow and communicate delays with patients and clinical staff.

Communicate operational needs to clinic manager or supervisor, as appropriate.

Compliance and Safety

Ensure adherence to HIPAA, OSHA, CLIA, State and Federal regulations.

Maintain cleanliness and safety standards in clinical areas.

Maintain accurate patient records and documentation.

Administrative Duties

Order and maintain inventory of medical supplies.

Assist with and help facilitate routine staff meetings.

Collaborate with other clinics and departments, ensuring seamless care for patients throughout the health system.

Other Job Duties may apply as assigned

Marginal or Periodic Functions

Participate in quality improvement initiatives.

Conduct patient education sessions on health and wellness.

Perform routine equipment maintenance and troubleshooting.

Other related functions as assigned.

Knowledge, Skills, and Abilities

Managing and Measuring Work

Skilled: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.

Effective Behaviors: • Provides constructive feedback to improve efficiency. • Implements process improvements based on feedback.

Customer Focus

Skilled: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Effective Behaviors: • Proactively addresses patient concerns.

Tailors services to meet patient needs.

Builds strong patient relationships

Decision Quality

Skilled: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Effective Behaviors: • Analyzes data to make informed decisions.

Consults with team members for input.

Evaluates outcomes to refine decision-making processes.

Interpersonal Savvy

Skilled: Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Effective Behaviors: • Maintains positive relationships with colleagues.

Handles conflicts with tact and diplomacy.

Communicates effectively across all levels

Required Qualifications

High school diploma or equivalent. Minimum of 3 years of experience as a Medical Assistant. Relevant education or experience may be substituted as appropriate. Required: Basic Life Support (BLS) certification.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Associate degree in Medical Assisting or related field. Minimum of 5 years of experience in a clinical setting. Experience in a supervisory role. Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA).

Salary Range

$48,000 + depending on qualifications

Working Conditions

Standard office equipment

Repetitive use of a keyboard

May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above