Salesforce Administrator

Salesforce Administrator

CRM - Salesforce Solutions II

US Exempt Regular

Full time

Stateside Exempt 2.3

Location: Adelphi, MD (Hybrid)

Summary:

Salesforce Administrator drives the efficiency and effectiveness of our growing sales and customer service teams to help them thrive while ensuring best practices. Salesforce Administrator is a trusted advisor on all things Salesforce. They are a vital bridge between business and technology.

Duties and Responsibilities:

Serve as primary system administrator for the Salesforce.com environment with 1400+ users

Work with Salesforce team to help solution business challenges with declarative configuration changes

Able to partner with non-technical business leaders to translate their needs into a solution

Manage Salesforce.com data feeds and other integrations

Coordinate the evaluation, scope and completion of new business requests.

Improvement of the data quality in the Salesforce org with regards to the end-to-end processes in the entire company

Evaluates internal processes and design solutions to improve operational efficiencies.

Works with 3rd-party vendors to implement new systems and product features.

Assist in training of new users, and grow the Salesforce.com skill set across the organization

Execute configuration changes.

Perform new release evaluations & executes new functionality rollouts.

Perform mass data imports using the API or import tools as requested.

Manage and implement customization requests, including creating process builders, workflows, flows, alerts, automated email responses, etc.

Work with developers to refactor existing code and translate to process builder, declarative automation

Maintain updated system documentation and related SFDC policies/procedures.

Skills:

Self-motivated and able to work both with the team and independently while remote

Deep understanding of general CRM architecture as well as Salesforce process defaults and data structures

Excellent written and verbal communication skills

Excellent project management skills and a positive attitude

Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

Creative and analytical thinker with strong problem-solving skills

Must demonstrate exceptional verbal and written communication skills

Must demonstrate ability to communicate effectively at all levels of the organization

Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

Solid understanding of and detailed experience with the Salesforce.com architecture

Knowledge of Software Development Life Cycle (SDLC) methodologies.

Knowledge of JIRA, Azure DevOps or similar project management tool

Knowledge of Agile methodology, working in 2-week sprints, daily scrums, etc.

Areas of focus; Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration. Added plus: Education Cloud, Marketing Cloud, Einstein Analytics

Education & Experience Requirements:

Experience:

Minimum 4 years of experience as a Salesforce.com administrator

Able to demonstrate proven core Salesforce System Admin skills and knowledge, including user management, workflows/rules, page and custom object configuration, Site and Community administration.

Experience working with other Salesforce Administrators, Salesforce Developers and Salesforce Partners

Experienced with Service Cloud and Omni Channel

Experienced in implementing and running installed packages and/or connected apps

Experience with Salesforce Lightning and migrating from Classic

Experienced working in an Agile environment and with Agile tooling like Jira / Azure DevOps

Proven ability to design and implement new processes and facilitate user adoption.

Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

Strong understanding of Salesforce.com best practices and functionality

Strong data management abilities

A documented history of successfully driving projects to completion

A demonstrated ability to understand and articulate complex requirements

Previous experience working in a SCRUM or agile environment preferred

Certifications:

Salesforce.com Admin (ADM-201) certified

Preferred Experience Requirements:

Education:

Bachelor’s Degree

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at .

Benefits Package Highlights:

Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.

Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.

Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.

Flexible Spending Accounts: Available for medical and dependent care expenses.

Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).

Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.

Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range:$85,000.00 - $95,000.00

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