Annual Giving and Grateful Patient Operations Specialist

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Job Title:

Annual Giving and Grateful Patient Operations Specialist

Department:

Advancement Development General

Position Overview

The Annual Giving and Grateful Patient Operations Specialist will manage a wide range of complex administrative operations including implementing, coordinating, and monitoring annual giving and medical center campaigns, interacting with internal and external constituents, managing budgets and data, and preparing basic reports and presentations. Reporting to the Director of Individual Giving and Analytics, this position will collaborate and build relationships across the Medical Center and Health Science Colleges Advancement Team to further the goal of acquiring and growing a robust donor and grateful patient pipeline.

The Specialist operates as a collaborator with strong attention to detail and accuracy, judgment, discretion, and fiscal responsibility to include managing expenditures against an established budget. They must be adaptable to shifting priorities and demands and be able to balance a workload of varied tasks.

All members of Advancement are part of creating a culture that inspires an exceptionally multifaceted and talented team and are expected to exhibit The Ohio State University’s Shared Values. The Office of Advancement is committed to acting with kindness, respect, and integrity at all times and welcoming our colleagues’ ideas, voices, and perspectives, acknowledging that we are better together.

About the Wexner Medical Center

One of the nation’s leading academic health centers, The Ohio State University Wexner Medical Center offers health care services in virtually every specialty and subspecialty in medicine. Thousands of patients come to us each month for treatments and services they can’t find anywhere else. Our clinical areas of distinctiveness are Cancer, Heart, Neurology, Transplantation, Diabetes, Musculoskeletal, Digestive Diseases and Critical Care. At Ohio State Wexner Medical Center, we’re driving breakthrough health care solutions to improve people’s lives.

Duties and Responsibilities

60%

Assists with a variety of annual giving and grateful patient campaigns and tactics; project manages initiatives to keep the team on track using tools such as Workfront and Teams to share information. Coordinates with a variety of teams and vendors to ensure project management is optimized. Assists Senior Strategist by attending unit meetings, capturing outcomes, developing agendas and reports to guide meetings, helping prioritize unit campaigns by keeping information organized, aiding in communication with units Maintains budget tracking and submission of requests into the workday system and communicates with external vendors. Project manages boutique annual giving and stewardship efforts.

30%

Assists the director in maintaining data records for the broader medical center advancement team. Maintains access and distribution lists for related channel memberships in outlook and Microsoft teams. Assists with gathering and analyzing data for benchmarking and new project research s for the team.

10%

Contributes to Advancement by fostering and exhibiting teamwork; participates on internal committees/workgroups as appropriate; performs other duties as assigned.

Required Qualifications

Bachelor's degree in related field or an equivalent combination of education and experience

Excellent interpersonal skills

Excellent operational and organizational skills

Ability to operate with a high level of discretion in appropriate use and sharing of data

Desired Qualifications (We’re committed to building a team that reflects a variety of skills and experiences and encourage you to apply even if your experience does not align perfectly)

One year of experience working at a non-profit institution

Experience with a customer relationship database

Proficiency in Excel and Project management

Experience working in a university, college, or medical advancement environment

The Office of Advancement is committed to providing tools and resources for you to learn our business, proprietary databases, university-specific processes, and advancement practices.

You Need to Know

Aside from the unparalleled benefits of working for The Ohio State University and working in the vibrant, smart, enjoyable, and growing city of Columbus, Ohio, this opportunity provides exceptional rewards that arise from working for an institution doing worldwide life-changing research and outreach. Learn more here:

In accordance with the Disaster Preparedness and University State of Emergency Policy 6.17 this position has been designated as a standby position.

Additional Information:

To learn more about the Office of Advancement, please visit advancement.osu.edu.

The budget for this position is up to $21.96 per hour. The offer for this position will be based on internal equity and the candidate's qualifications.

Function: Business Planning and Operations

Sub-function: Business Operations

Career Band: Individual Contributor – Specialized

Career Level: S1

Location:

University Square North (1031)

Position Type:

Regular

Scheduled Hours:

40

Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.

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