PC Support Supervisor

Schedule: Full-time

What You'll Do:

Ohio Department of Public Safety - Director's Office/Information Technology (IT Support)

Report in location: 1970 West Broad Street, Columbus, Ohio 43223

Work hours: 8:00am - 5:00pm

THIS POSITION IS BEING REPOSTED. YOU WILL NEED TO REAPPLY TO BE CONSIDERED

What You'll Do as an Information Technology Supervisor 2:

Within the Information Technology Office (ITO) Support section, supervise information technology staff whose primary duties involve writing, analyzing & designing computer programs &/or systems integration for minicomputer &/or monitoring & maintaining minicomputer control processing unit operations:

Oversee operations & activities of the PC Support, Operations & Service desk units (e.g., establish & enforce unit policies & procedures, schedule & conduct staff meetings, review work completed by staff, assist in resolving difficult computer problems, etc.);

Establish priorities & supervise subordinate supervisory personnel (e.g., provide developmental opportunities & work direction, coach staff to foster development, monitor staff activities to ensure quality customer service & information technology security, evaluate performance, approve section staffing levels, recommend discipline, pre-screen applications & participate in interviews);

Oversee the 24x7 support of internal IT customers; Plan & initiate upgrades for the Ohio Department of Public Safety (ODPS) to keep desktops in a supported state;

Manage & monitor tickets via tracking system (i.e., ServiceNow)

Oversee the IT processes of Moves, Adds, & Changes of ODPS employees within the building & externally (i.e., ATP, BMV, EMA, ACF, etc.); Ensure the transition process of moving employees in & out of ODPS runs smoothly & non-disruptive; Develop & implement changes to the process to increase functionality when required;

Manage IT inventory supply levels; Coordinate hardware & software repairs with various external vendors;

Manage the efforts of Infrastructure Specialists & Information Technologists in the development of new IT projects & in the support of existing IT systems;

Act as project lead & coordinate technological resources in the design, investigation & delivery of IT engagements;

Analyze business functional units & prepare input for Project Managers & maintenance activities;

Collaborate with IT Supervisors to provide training on processes, procedures & skill development to ensure superior customer service;

Establish metrics for tracking staff time & utilize metrics to identify & resolve problem areas.

Ensure licensing of software procedures are followed;

Provide automated processes to track what is loaded on the PCs & cross reference to what is owned by the department;

Perform other duties as assigned.

6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 6 months exp. in performing project management functions as defined in series purpose.

OR

completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts AND additional 4 1/2 years (54 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting. AND 6 mos. exp. in performing project management functions as defined in series purpose.

OR

-Or equivalent of Minimum Class Qualifications For Employment noted above.

PLEASE NOTE:

Project management: a series of steps followed in order to formulate and/or implement project policy to ensure successful project development. The steps include: define the problem (e.g., gather user requirements; meet with stakeholders); develop possible solutions (e.g., facilitate brainstorming sessions; identify resource requirements; develop cost benefit analysis; develop a recommended solution; seek agreement to proceed); develop a project plan (e.g., identify milestones and critical dependencies; gather appropriate resources and secure commitment; finalize funding; encumber funds; build project plan; distribute plan for review) execute the plan (e.g., provide on-going status reports; respond to changes in scope; coordinate deliverables; supervise project staff both assigned and ad hoc; define team members roles and responsibilities; manage team; maintain project schedule; respond to problem); validation and verification (e.g., post project follow up and review; update plan template; hold a lessons learned discussion and documentation session; close out the project). If assigned, responsibility also includes supervising, coordinating and/or managing personnel assigned to one work unit or section or across multiple units or sections and/or contract staff.