Field Service Engineer

Job Description

PerkinElmer has partnered with Hueman to find a Full-Time Field Service Engineer in Columbus, OH.

The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products. For 85 years, PerkinElmer has pushed the boundaries of science in our food, industrial, life science and environmental markets. In addition to innovative laboratory technologies, our OneSource services division delivers a highly trained, experienced, and collaborative team of service engineers with solutions scalable and customizable to serve laboratory needs.

Job Responsibilities:

Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators

Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.

Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads

Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.

Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.

Attend higher level certification through participation in company sponsored training & development offerings

Complete all administrative tasks, including but not limited to time reporting and assigned training.

Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Job Qualifications:

BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR

Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR

High School Diploma plus 7+ years direct experience with repair of laboratory equipment

Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately.

Technical critical thinking skills and attention to detail.

Outstanding customer service skills complemented by an ability to listen to and interpret client requests.

Aptitude for technical and practical matters.

MS Office skills: Outlook, PowerPoint, Word.

Excellent team player with a customer satisfaction focus

Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazard

Preferred Qualifications:

Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software

Vendor issued certification on relevant laboratory equipment

Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code

Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided).

Valid driver’s license and safe motor vehicle operation.

AT PERKINELMER, WE BELIEVE IN THE POWER OF SCIENCE TO TRANSFORM OUR WORLD

We partner with scientists, clinicians, lab technicians, engineers, and food producers globally to empower them with reliable and compelling scientific insights they need to accelerate the development of ground-breaking products, and laboratory solutions that improve the quality of our lives. By drawing on the ingenuity, creativity, and passion of our people, together, we enable our customers to fulfil their mission towards a healthier, safer, and more sustainable world.

Full-time