NOC Support Engineer

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An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

We are currently looking to recruit a NOC Support Engineer to join our growing global team. As part of the Global NOC support team, you will be responsible for providing technical support to TNS financial services product offerings. Working closely with the broader NOC team and closely with our technical support teams, you will be responsible for Incident Management, Problem Management, Change Management and some Release and Deployment to the production network. Being a part of the TNS FinTech division there will be opportunity to expand and further develop your knowledge and skills across a variety of TNS service and product offerings.

Responsibilities

Responsibilities:

Essential Responsibilities Include

Manage and resolve assigned incident tickets

Support customer incident management bridges and calls

Support Major Incident Management and fault resolution

Support Problem Management and root cause analysis

Become a SME on supported products and services

Production and update of service documentation

Support PCI compliance

Support Disaster Recovery activities

Provide training, knowledge transfer and ongoing support to TNS

global FinTech analysts

Required

Experience / Qualifications:

5+ years experience in a network operations environment supporting a low latency global IP network, within Financial Service

5+ years experience supporting global managed hosting / server environments

Direct experience configuring and troubleshooting Cisco, Juniper, and Arista routers and switches

Cisco IOS, JunOS and Arista experience and familiarity with TAC case management and escalation process

Multicast market date and FIX order routing troubleshooting experience

Routing protocol troubleshooting experience (BGP,IS-IS, OSPF, EIGRP, HSRP)

Network Address Translation experience

MPLS experience

Direct experience troubleshooting and supporting financial markets and applications

Solid written and verbal skills

Direct customer service experience required

Flexibility around working hours in support of business requirements (may include bank holiday working etc)

Able to work 24x7 shift pattern

For this role,we anticipate paying $37 - $45 per hour. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidates knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.

Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio)

CCNA

Desired

BS in Business Administration, Management, or technical field

Experience with FIX Hub services

IPSec encryption experience

Basic knowledge of exchange market data and order routing protocols

Experience supporting and troubleshooting multicast market data streams

Basic understanding of Datacenter environments

Education / Certifications

CCNP certification

JNCIA Junos certification

Qualifications

Working on a shift rotation providing 24 x 7 operational support, you will be responsible for:

Monitor TNSs various event management systems, monitor the Service Operation's email inbox and respond to inbound telephone calls to TNS Network Operations.

Raise incident tickets on the TNS Incident Management ticketing system

Provide first level problem determination/triage for all incidents. Follow runbooks.

Engage NOC engineers on incidents to see the incident through to successful resolution.

Interface with client, vendors, market participants, and financial exchanges.

Work as part of a global team that provides 24x7 Service Desk coverage on a rotation basis

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Telecommunications

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