Operations Coordinator

Job Type

Full-time

Description

This position should possess strong phone skills by quickly and efficiently answering and routing multiple calls throughout the day. Attention to detail is essential, as there are significant amounts of paperwork and filing. Being a team player and willing to share responsibilities with other team members is expected. All Operations team members are cross trained to fulfill various responsibilities within other positions; flexibility and a positive attitude are enforced.

Paid As: Hourly, Non-Exempt Full-Time Employee

Hours of Operation: 8:00 AM - 4:30 PM Monday - Thursday, 8:00 AM - 3:30 PM Friday

Reports To: Lead Operations Coordinator, Chief Operating Officer

AGENCY EXPECTATION OF EMPLOYEE

Maintain confidentiality of client, donor, volunteer, staff and board information

Support the mission, vision and goals of Meals On Wheels, Inc. of Tarrant County

Assist with meal delivery when volunteer callouts make it necessary for staff to deliver

Represent Meals On Wheels in a professional manner at all times

Required to pass criminal background check and have a free and clear MVR

Contribute to other projects when necessary ESSENTIAL JOB TASKS

Phone calls: cancellations, intakes, re-intakes, NA

Review route sheet totals and investigate any discrepancies

Pick up route envelopes and deliver bucket of route folders to kitchen, Haltom City route sheet to the pack out room desk, Special Meals and Main Office route sheets to Nutrition, along with a copy of the Daily Meal and Beverage report

Balance supply request invoices as needed

Manage and maintain Operations file room

Print sign in sheets

Create, retrieve and sort route folders

4 month inactive and deceased client files and remove from filing room

Weekly envelope stuffing and telephone reassurance calls Cross-trained in:

Ordering and maintaining agency-wide supplies, magnetic name tags, and business cards

Managing the Quarterly Celebration List, Employee Meal Deduction Report, and front lobby TV display

Supporting employee engagement projects, including decorating the Operations tree and wall board Requirements

High school diploma or equivalent

Proficiency in Microsoft Word, Access, Excel and Outlook

Relevant experience or knowledge and skills preferred

Salary Description

$16.00 - $19.00