Network Services Manager

JOB SUMMARY: Responsible for the operation, performance and availability of all systems within PFFCU infrastructure. The primary focus will be on Networking, Telecom, MPLS and VOIP technologies throughout the organization.

The Manager Network Services is responsible for the operation, performance, and availability of the Credit Union's core network throughout the organization. He\She is also responsible for handling network and systems projects of all levels of complexity. He\She needs to have the ability to work independently and interact with his\her staff in building a solid network engineering team.

This position will take ownership through hands on work and for managing and supporting the CCCE enterprise telecom system, including design, implementation and support. This position will also oversee the MPLS voice and data network. Must possess hands on ability to execute creative solutions to complex problems. Must be able to balance the ability to work independently and be the leader of a high performance team. Professionally interact with user groups while keeping Senior Information Technology management fully appraised of the status of his/her projects.

RESPONSIBILITIES/TASKS:

Hardware Architect and Hands-on engineering and management of all PFFCU Networking elecom systems

Application Support for CISCO Networking elecom infrastructure

Performance and Tuning of CISCO Networking elecom infrastructure

Security implementation throughout the Networking elecom infrastructure

Implementation and enforcing standards throughout telecom infrastructure

Review and Maintenance of daily jobs

Security and Hardening of Networking elecom infrastructure

Maintain, configure and update the telecommunication systems and MPLS network to insure reliability and performance

Analyzing and monitor system capacity and performance for upgrades and expansion

Assist in managing the budgeting and business plans for his\her area

Problem resolution: Troubleshoot and diagnose problem relating to TCP/IP, UDP, BGP, QoS, MPLS and SIP while documenting root cause and performing corrective action

Document and Diagram current and future expansion of systems and network through thoughtful analysis and review

Analyze IP and SIP endpoint and trunk issues

Mentoring staff and Building a cohesive team

Work in conjunction with third party vendors to expedite resolution

Develop a working knowledge of the business side of PFFCU and be able to interface effectively with all user areas.

Maintain and support call recording, monitoring and reporting systems

Perform systems analysis of all software\hardware modification including vendor software releases\patches and user requests for change in a timely and proactive manner

Researching, planning, designing, and implementing telecom solutions

Revising and updating IT departmental procedures as it applies to Networking elecom infrastructure scheduling, tuning and maintenance

Documenting internal support processes and procedures

Designing and implementing processes to ensure high availability of all systems and take immediate control of production problems and drive them to resolution

Working with the SVP IT to determine departmental priorities

When appropriate engaging outside contractors with proper technical expertise

Ensuring timely completion of projects and deployments

Mentor junior networking staff to build a reliable and solid infrastructure and team.

Other duties as assigned by the SVP IT QUALIFICATIONS:

7+ years hands on Networking elecom infrastructure experience (design and implementation)

7+ years routers and switches as it relates to Networking elecom infrastructure

Project management skills a must

5 years in Management and Leadership

Experience in configuration and administration of PBXs, ACDs, ALGs and SBCs

Demonstrated advance networking experience with TCP/IP, UDP, QoS, MPLS and SIP

Demonstrated advance networking experience SDWAN, DMVPN and advance networking technologies

Experience working with vendors on multiple levels (ordering, provisioning and engineering)

Cisco Voice and CCNP certification or greater

Bachelor's degree in technical field; or related experience and/or training; or equivalent combination of education and experience is required

Must possess effective written and verbal communication skills

Must possess knowledge of monitoring technologies\methods relating to telecom systems

Must possess a high level of comfort with debugging complex issues

Must possess excellent customer service skills and be able to work independently and with a team in a highly customer-focused environment

Strong understanding of all aspects of Phone and Networking Systems as well as strong technical aptitude and problem solving skills are needed to perform this job successfully

Demonstrated experience supporting multisite WAN

Strong working knowledge of layer 3 networks including redundancy and advanced routing protocols including but not limited to BGP, HSRP, OSPF, EIGRP, SIP, ELAN, TLAN and MPLS

Ability to meet deadlines and concurrently manage multiple projects. SKILLS/KNOWLEDGE/ABILITIES REQUIRED:

Proficient in all aspects of Cisco Switches, Nexus, ASAs & Routers, PALO firewalls, and Load balancers

Monitor and maintain network security appliances to insure the integrity of all systems from both internal and external entities.

Proactively monitor network performance and utilization and provide recommendations for improvement, upgrades, and expansion

Accurately document current and future network configuration and changes following PFFCU's change control guidelines.

Provisioning and maintenance of telecom infrastructure

Tier 3 problem escalation contact including rotating afterhours support

Develop a working knowledge of the business side of PFFCU and be able to effectively interface with staff using the technology

Strong project skills required, specifically the ability to maintain focus and complete projects with multi-month timeframes

Worked with third party service provider

CCUX Enterprise and all center management software

CISCO Unity and all collaboration software

CISCO hardware and software

Ability to handle multiple projects at the same time

Ability to think logically and visualize abstract concepts

Ability to clearly communicate technical information to individuals at all levels of the organization and with vendors

Ability to prioritize multiple tasks

Ability to work varying hours, sometimes includes evening and weekend work

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