Intake/Assessment and Data Entry Specialist (Manchester)

The mission of the International Institute of New England (IINE) is to create opportunities for refugees and immigrants to succeed through resettlement, education, career advancement and pathways to citizenship. One of the oldest and largest human services organizations for New Americans in the region, IINE serves more than 9,000 people each year in Boston and Lowell, Massachusetts, and Manchester, New Hampshire. Our programs include case management, youth and family services, English for Speakers of Other Languages (ESOL), employment and skills training, and immigration legal services.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Successful candidates will join a committed team of professional staff and volunteers who are devoted to welcoming and serving new Americans.

Overview:

The Intake/Assessment and Data Entry Specialist is responsible for enrolling and tracking students through their academic program, regular testing of current students, and entering and maintaining data in program databases.

Duties and Responsibilities:

• Process and monitor leads for various internal and external referral sources and help develop recruiting strategies in conjunction with department policies and objectives.

• Call and schedule appointments for all leads received and conduct prospective student intakes.

• Maintain programmatic digital and hard-copy records, including attendance records and test scores, and contribute to reports, as required.

• Contribute to the overall recruitment and retention of students, including monitoring student attendance and managing testing schedule for post-tests.

• Administer and score TABE Clas-E Test & BEST Plus Test; coordinate with other certified staff to administer and score assessments; ensure each student in need of an assessment receives one in a timely manner.

• Assist in the assessment and placement of students into appropriate levels. Evaluate and document student progress, make placement recommendations and changes in accordance with the National Reporting Service (NRS) descriptors for Student Performance Levels and program class levels/focus.

• Manage and update the waitlist for ESOL classes and contact and enroll students as seats become available.

• Refer student and classroom issues/needs to the Education Manager.

• Attend regularly scheduled program meetings and periodic professional training sessions. The Institute requires 20 hours of professional development per year.

• Perform all other duties assigned by supervisor.

Required Skills/Abilities

• Outstanding communication skills including written, verbal, and presentation skills in a manner that demonstrates sensitivity, tact, and professionalism.

• Excellent computer skills including Microsoft Word, Excel, and Power Point required.

• Interest in international, refugee, and asylee issues.

• Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously.

• Bilingual/bicultural candidates are encouraged to apply.

• Work independently, adhere to prescribed routines & schedules, practices, maintain accurate records filing and submit reports in a timely manner.

• Same-day travel to Concord, NH for professional development approximately 4 times per year

Education and Experience

• Bachelor’s Degree in related field required.

Work Environment Conditions

• Occasional evening work.

• Exposure to bright, overhead office lighting, use of office technology such as laptops, printers, mail machines, and other in-office equipment.

• Frequent interactions with students and colleagues.

Physical Demands

• Occasional lifting, pushing, and pulling materials (boxes, equipment) of 50 pounds or more.

• Continuous sitting (or standing) at a desk for long periods of time.

• Occasional driving to and from IINE offices as needed.

• Frequent bending, reaching overhead, and reaching at or below shoulder level required.