IT Onboarding Specialist

Job Description

We are looking for a skilled Help Desk Analyst III to join our team in Columbus, Ohio. In this role, you will play a crucial part in ensuring that new employees have the technical tools and support they need to succeed from day one. This position combines technical expertise with exceptional customer service to provide a seamless onboarding experience and ongoing assistance.

Responsibilities:

• Coordinate the setup of hardware, software, and access permissions for new hires to ensure a smooth onboarding process.

• Offer guidance and training resources to new employees, addressing technical challenges and troubleshooting issues as needed.

• Maintain an organized inventory of system requirements specific to each role and track any onboarding-related concerns.

• Collaborate with internal teams to enhance onboarding workflows and improve overall user experience.

• Respond to service desk tickets promptly, providing effective solutions to technical issues.

• Utilize Active Directory and Microsoft Windows 10 to manage user accounts and system access.

• Perform basic troubleshooting for hardware and software problems to maintain system functionality.

• Monitor and address gaps in onboarding processes, identifying opportunities for improvement.

• Ensure compliance with organizational standards and procedures while delivering technical support.

• Communicate effectively with team members to resolve technical issues and provide updates.• Associate’s degree or a minimum of 5 years of experience in technical support or a related field.

• Proficiency in Active Directory, Microsoft Windows 10, and basic troubleshooting techniques.

• Strong understanding of PC hardware, software, and Microsoft Office applications.

• Previous experience in help desk support and employee training is preferred.

• Excellent organizational skills and the ability to communicate effectively with diverse teams.

• Valid driver’s license and an insurable driving record.

• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.

• Strong customer service orientation with a commitment to providing high-quality technical support.

Full-time