Deskside Support Specialist

We are HCLTech, one of the fastest growing large technology companies in the world – with more than 225,000 employees in over 60 countries.

Our mission is to accelerate progress through pioneering capabilities in the areas of Digital, Engineering and Cloud.

What drives us? Our people – diverse, creative and passionate. They continuously set new standards for excellence. We invest heavily in their development so they can reach their full potential and find their personal “spark”.

If you are looking for an environment in which you can grow and contribute your strengths, then you are exactly right with us.

Shape the future with us, through technology, innovation and team spirit.

Your role with us:

Installation and configuration of Windows and Apple systems including IMAC (Install, Move, Add, Change)

IT support (on-site and remote) for PCs, laptops, smartphones, printers and conference technology

Fault diagnosis, troubleshooting and documentation within the ITSM workflow

Support of audio/video systems (AV/VC), including health checks, maintenance and documentation

Support of VIP users and execution of planned service operations

Management of IT assets, inventory and repair coordination with external service providers

Collaboration with cross-functional teams for IT onboarding of new employees

Analysis and reporting of physical inventory as well as escalation in case of hardware defects

Your profile:

3–5 years of experience in IT field support or comparable activity

Certifications such as MCSE, MCP or A+ are advantageous

Very good knowledge of Windows 10, imaging, M365, AD, SCCM and common network concepts

L2 qualification

Experience with AV/conference systems, MDM solutions (iOS/Android) and cloud platforms

Strong service orientation, communication skills and ability to work in a team

Willingness to work in shifts and occasionally on weekends/public holidays

Class B driving license & willingness to drive (mileage will be reimbursed)

Physical resilience (lifting up to 23 kg)

We offer:

Exciting international project environment with development perspectives

Collegial, supportive team with genuine hands-on mentality

Training opportunities and access to global know-how

Fair compensation and modern working equipment

Equal opportunities are a matter of course for us – regardless of cultural or social background, gender, disability, age, religion, worldview or sexual identity. Applications from people with severe disabilities and those with equal status will be given preferential consideration if equally qualified.