Remote Automotive BDC Agent (BDCA)

Job Description

Join Our Team at Traver Connect – Outbound Call Specialist

At Traver Connect, our motto "Experience Matters" reflects our commitment to exceptional customer service and the way we do business. We empower our team members to take ownership of their success while working together to deliver results. We’re looking for professionals who are proactive, performance-driven, and thrive on helping others—because excellence is our standard.

We provide customer retention solutions to the automotive industry, partnering with manufacturers and dealerships across the U.S. Some of our key services include:

Outbound Customer Retention Campaigns

Appointment Scheduling

Service Follow-ups

Recall and Maintenance Reminders

Note: Only fully completed applications will be considered.

Work From Home Requirements:

DSL or Fiber internet connection

Webcam for training and coaching

Windows 10/11 desktop or laptop (Macs, Notebooks, and Chromebooks are not compatible)

Intel i5 8th gen+ or AMD Ryzen 5+ with 8GB+ RAM

200 GB+ Hard Drive or SSD

Quiet, distraction-free workspace

Dual Monitors

Noise-canceling headset

Why Work With Us?

Traver Connect is a people-first company focused on delivering high-level customer experiences. Our success is built on the talent, dedication, and passion of our team.

We’re looking for someone who:

Thrives in a team setting but can work independently

Is organized, detail-oriented, and efficient

Has strong communication and listening skills

Manages time effectively and can prioritize tasks

Brings a positive attitude and eagerness to learn

Takes pride in their role and performance

Training:

Remote, live, one-on-one training with a dedicated trainer

1-week training program (Mon–Fri, 8 AM–5 PM CST with breaks)

Required Hours:

Full-time (up to 40 hours per week)

Rotating Saturdays required, with a weekday off in exchange

Punctuality and reliability are essential

Responsibilities:

As an Outbound Call Specialist, you'll contact customers on behalf of dealerships to drive service engagement and improve retention.

Specific tasks include:

Making outbound calls to schedule service appointments

Informing customers about recall notices and maintenance needs

Following up on previously recommended services

Engaging customers with a professional, friendly tone

Documenting interactions and updating CRM systems accurately

Communicating via phone and written channels as needed

Achieving daily/weekly call and conversion goals

Performing other duties as assigned

Qualifications:

High School Diploma (Associate’s Degree a plus)

Friendly, confident phone presence

Availability for rotating Saturdays

Ability to multitask and work with multiple software systems

Self-motivated and goal-oriented

Experience in outbound calls, appointment setting, or automotive industry preferred

Proven ability to convert outreach into results is a plus

Bilingual (Spanish/English) is a plus

Compensation and Payroll:

Base pay starts at $18/hour, plus performance-based incentives

Paid semi-monthly (15th and last day of each month)

Benefits:

Paid Training

Medical, Dental, and Vision Plans

Paid Time Off (Vacation and Sick)

Urgent Care Membership

Company-paid Long-Term Disability

Optional Short-Term Disability

Company-paid Life Insurance

401(k) with Company Match

About Traver Connect:

Based in Richardson, TX, Traver Connect delivers industry-leading BDC solutions for automobile dealerships. Our software and training services help drive revenue by converting leads into results—both in Sales and Service. We offer remote and on-site training backed by a team of experienced professionals.

How to Apply:

Please submit your application via our website. No phone calls, please.

Equal Opportunity Employer

Traver Connect is proud to be an Equal Opportunity Employer. All applicants will be considered fairly without regard to race, religion, gender, sexual orientation, or other protected status.

Full-time

Fully remote