Cashier/Clerk-Utility Billing Office

JOB SUMMARY The City of Victoria is looking for a service minded individual to be responsible for "first impressions" at our Utility Billing Office.

The Cashier/Clerk is the first component to the overall experience in receiving and processing payments for water, sewer, and solid waste services.

If you are responsive to the needs of others and enjoy engaging with others, the City of Victoria may be the perfect opportunity for you to fully utilize your talents and elevate your career.

Salary amount offered depends on qualifications.

This is a non-exempt position.

PRINCIPAL DUTIES AND RESPONSIBILITIES * Operates a computer to process cash, check, and credit card payments; verifies payments are applied to the correct customer account; ensures funds received are accurately counted.

* Receives and sorts payments sent by mail into residential, business, and online check stacks; prepares payments to be scanned into computer system.

* Greets and assists walk-in customers; responds to questions regarding account balances.

* Prints balance reports at the end of each shift to reconcile the cash and checks received; counts cash to ensure all cash payments were entered correctly.

* Prepares bank deposits; combines all forms of payments to reconcile to the daily total of all incoming funds which may include cash, checks, credit cards, EFTs, and drafts; documents bag number and amounts and secures in safe.

* Processes return checks and electronic checks; verifies the correct account and applies the check back to the customer account with late fees and return fees if needed; makes notes on each account and flag accounts as needed; sends certified notification letters to customers.

* Files work orders, draft cards, penalty adjustment, daily cash records, and return checks; prepares all documents to be filed in either number or alphabet order.

* Opens and closes the billing center; ensure all doors are locked and alarms are set at the end of each day.

* Performs related duties as required or assigned.

PHYSICAL AND ENVIRONMENTAL CONDITIONS Work is performed in a standard office environment.

REQUIRED QUALIFICATIONS Education, Training, and Experience Guidelines High school diploma or GED equivalent, one (1) year of customer service experience, minimum one (1) year of cash handling duties, OR an equivalent combination of education, training, and experience.

Knowledge of: * Applicable local, State, and Federal laws, codes, regulations, and ordinances.

* General office policies, procedures, and practices.

* Records maintenance and retention practices and procedures.

* Customer service principles, practices, and etiquette.

* Basic accounting practices and principles.

Skill in: * Organizing work and setting priorities to meet deadlines.

* Performing accurate mathematic calculations.

* Typing and entering data with speed and accuracy.

* Maintaining accurate records and filing systems.

* Interacting tactfully and professionally with City staff, outside agencies, and the public.

* Preparing clear and concise reports.

* Communicating effectively both verbally and in writing.

* Establishing and maintaining effective working relationships.

LICENSE AND CERTIFICATION REQUIREMENTS A valid State driver's license is required.

The City of Victoria offers a complete benefits package to full-time employees that includes but not limited to: health, dental and vision insurance, Flexible Spending Account (FSA), Health Savings Account (HSA), Texas Municipal Retirement System (TMRS) with a 2:1 City match, short and long-term disability, holidays, vacation, sick leave, paid parental leave, longevity pay and credit union.

Check out our great Wellness Programs!

Please visit the Human Resources Department's benefits page for more details.

01 Do you have a High School Diploma or GED?

* Yes * No 02 Do you have a valid Driver's License?

* Yes * No 03 1.

How many years of customer service experience do you have?

* None * Less than 1 year * 1-3 years * More than 3 years 04 Are you familiar with balancing end-of-day cash drawers or preparing bank deposits?

* No experience * Some knowledge; assisted with deposits * Independently balanced and documented end-of-day totals * Regularly prepared deposits and resolved discrepancies 05 What best describes your filing and recordkeeping skills?

* Some experience with paper filing systems * Organized records independently and alphabetized/numerical files * Managed record systems and trained others 06 Describe your approach to dealing with upset or confused customers.

* Avoid direct interaction or escalate immediately * Try to help but often refer to someone else * Calmly explain options and policies * Patiently listen, clarify issues, and provide solutions independently.

07 How many years of heavy cash handling experience do you have?

* Limited experience with supervision * 1-2 years of experience working independently * 3-5 or more years of experience working independently Required Question Employer City of Victoria Address 702 N.

Main Street - 700 Main Center Suite 120 Victoria, Texas, 77901 Phone