Human Services Program Administrator 3

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

Cash and Food Assistance

Employment Services and Workforce Development

Unemployment Insurance

Adult Protective Services

Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

We will be a leader in customer satisfaction.

We will have a reputation that attracts and retains talented, diverse, and dedicated employees.

We get better at what we do every day.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Office of Legal & Acquisition Services

The Bureau of State Hearings conducts fair hearings and provides due process for appeals related to the program benefits administered by the Ohio Department of Job and Family Services and its state partner agencies.

What You’ll Do

Under administrative direction, directs support staff and plans and oversees implementation of Ohio Administrative Code rules and forms for state hearings.

Implements organizational and managerial administrative processes and procedures including pre-hearing resolution, fair hearing benefits, scheduling, data entry, and compliance review.

Supervises the daily operations of the support staff including receipt of appeals, coordination of data entry, and responding to stakeholder inquiries including phone calls and emails.

Produces reports including fiscal reports.

Supervises assigned staff including establishing employee goals, conducting performance reviews, and evaluating staff performance.

Represents the Bureau of State Hearings at staff meetings, stakeholder meetings, and conferences.

Challenges: The Bureau of State Hearings is a fast-paced, production environment due to the volume of work and the requirement to meet established federal standards and timelines. You should be able to recognize and shift priorities as necessary to meet established timelines. Because the position oversees front line customer interaction, you may come into contact with uncooperative parties in the hearing process.

Necessary Skills:

You should establish a professional atmosphere as an administrator.

You should possess basic knowledge of human services policies and procedures and/or adjudicative hearing practices and procedures which can be further developed during the probationary period.

You should be able to handle sensitive or complex inquiries from stakeholders and be a clear and concise writer.

You must be able to operate a personal computer and all applicable ODJFS software applications. You must be able to originate and prepare hearing records and reports.

Schedule\: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7\:00 a.m. and 6\:00 p.m.

Travel\: Occasional travel within the state of Ohio.

PN\: 20036639

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The ideal candidate, at minimum, must have the following\:

OPTION 1:

Completion of undergraduate core program in social or behavioral science or pre-medicine;

AND 24 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider;

AND 6 mos. exp. in management;

AND 12 mos. exp. in supervisory principles/techniques.

-OR OPTION 2:

Completion of graduate core program in social or behavioral science or medicine-related field;

AND 18 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider;

AND 6 mos. exp. in management;

AND 12 mos. exp. in supervisory principles/techniques.

-OR OPTION 3:

Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 14. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $39.22 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 14

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$39.22

$41.46

$43.68

$46.05

$48.66

$51.36

$53.49

$55.99

Annual

$81,578

$86,237

$90,854

$95,784

$101,213

$106,829

$111,259

$116,459

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months