Case Manager

The St. John's Ministries team has an opening for a Case Manager. The number of people experiencing homelessness or housing instability has risen. We are looking for an experienced and mission-driven individual to become part of our team so that together we can build rapport and inspire guests to believe they can achieve their goals.

Position Overview

The Case Manager is responsible for providing comprehensive case management services to guests utilizing any of the St. John's Ministries facilities. The primary focus of this role is to restore the dignity of our guests by assisting them in identifying and overcoming barriers that hinder their ability to thrive. The Case Manager will work closely with guests to develop individualized service plans and provide ongoing support and advocacy. Additionally, Case Managers will collaborate as a team to create cohesive and comprehensive plans, not only for individual guests but also to enhance day-to-day interactions among guests within the facilities.

Eligibility and Assessment:

Help create eligibility criteria for both entry and continued services

Assess eligibility of guests for services

Perform due diligence to ensure all other resources of support have been exhausted

Communicate guest accountability expectations for exit and re-entry for case consideration

Complete orientations for guests

In collaboration with the Director of Security, review guest behavioral incidents at our facilities and determine consequences and outcomes

Complete homeless verification forms for eligible guests

Assess and refer guests to community housing programs

Manage denial and acceptance conversations and explain reasoning

Intake worker / Shelter position

Field community inquiries about shelter eligibility

Individual Case Management:

Establish trust and rapport with guests and assess needed support and care

Maintain awareness of available community services

Establish care management plans with guests

Serve as an advocate and help guests secure community services like mental health and transportation

Facilitate job readiness services like resume writing, job searching, and interviewing

Ensure guests have access to and consideration for Coordinated Entry

Facilitate guests in filling out applications needed for services

Assist guests in creating, maintaining, and following personal budgets as needed

Facilitate secure housing for guests, both temporary and long-term

Create and maintain landlord relationships to advocate for guest housing security

Provide case management services and aftercare after housing is secured

Schedule and complete ongoing individual case management meetings

Field and discuss concerns about St. John's Ministries' experiences

Ensure that individual guest services are comprehensive and appropriate

Case Administration:

Collaborate with the case management team and shelter operations leader to establish intake elements

Complete intakes

Enter guest data required for compliance and access to state and community services (e.g., Clarity, CaseWorthy)

Track, evaluate, and review guest notes

Survey monthly guest counts and Point In Time (PIT) and record data in Clarity

Ensure that St. John's Ministries' menu of services is comprehensive and aligned with our mission and vision

Mentor interns as assigned Skills and Abilities:

Experience working with the following issues: mental health, substance abuse, trauma, low-income and/or homeless populations, and/or healthcare preferred

Ability to act with integrity, professionalism, and confidentiality

Ability to establish and maintain professional boundaries with guests, volunteers, and co-workers

Must have a passion for the mission and population served by St. John's Ministries

Excellent verbal and written communication skills

Comfort approaching and welcoming guests with varying degrees of needs

Problem-solving skills with demonstrated ability to proactively take charge of situations and exercise appropriate judgment in guest-related situations

Ability to learn and implement use of computer programs utilized by St John's Ministries as applies to your position Qualifications and Education Requirements:

Minimum of a Bachelor's Degree in Human Services, Psychology, Human Development, Social Work, or a related field (other relevant education will be considered)

Minimum of 4 years of experience in a human services role required (other relevant experience will be considered) Work Environment

On site, in-person 1 on 1 meetings, phone calls, drop-ins, scheduled appointments, depending on guest needs

Occasional evening or weekend hours for events or urgent matters.

Operate in a professional office environment using standard office equipment.

Follow safety protocols, including the use of PPE, to minimize health risks.

Cleaning supplies are utilized to help prevent the spread of cold and flu viruses, ensuring a healthier environment for everyone. Physical Demands

Prolonged periods at a desk and working on a computer.

Occasional standing, walking, bending, or reaching within the office environment.

Able to carry and lift 20+ pounds and be able to walk, bend, twist, and climb stairs for extended periods of time Benefits:

Medical, Dental, and Vision plans

PTO + Holidays

403B with match

Employee Assistance Program

Life and Short & Long-Term Disability Insurance

Personalized professional development plan

St. John's Ministries is a diverse non-profit organization offering its employee's professional development opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. St. John's Ministries is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.