Cloud Service Desk Engineer

Cloud Service Desk Engineer (AWS / DevOps Career Growth)

Join Tyler Technologies and be part of our ERP Cloud Platform team, supporting the AWS-powered infrastructure behind local government and school ERP systems. This role combines internal service desk support with hands-on exposure to cloud operations, automation, and DevOps best practices, perfect for technical support professionals who want to advance into cloud engineering.

What You’ll Do

Resolve internal service desk tickets related to AWS-hosted environments.

Troubleshoot cloud infrastructure, CI/CD, and application issues.

Document solutions in Confluence and manage tasks in Jira.

Participate in on-call rotations to maintain cloud system reliability.

Learn and assist in AWS automation, Infrastructure as Code, and monitoring tools.

What We’re Looking For

Service desk or technical support background.

Strong communication and documentation skills.

Familiarity with Jira & Confluence.

Interest or basic skills in AWS, Linux/Windows administration, Bash/Python scripting.

Why Join Us

Hands-on training with AWS, automation tools, and DevOps pipelines.

Clear career path from service desk to cloud engineering.

Be part of a mission-driven company improving public sector efficiency.