Monument Processor Specialist

Monument Processing Center Administrative Position

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! This position performs the administrative functions for the Monument Processing Center in support of our Funeral Directors, Family Service Counselors and Monument Sales Specialists. The overall objective is to ensure the highest quality services are provided to our clients at all times. Specifically, this position insures that monument and inscription orders are completed by coordinating activities with the cemeteries, vendors, customers and associates in a most efficient, timely and accurate manner.

Job Responsibilities

Work with the region to transition paper files and records to electronic recordkeeping systems

Adheres to compliance with company standard operating policies and procedures for all functions

Manually review files and documents for accuracy and compliance

Interprets and evaluates documentation to verify information on all services are completed with accuracy and consistency

Demonstrates quick response to document inquiries and provides customers with clear instructions to address documentation as needed

Maintains professional and cooperative relationships with clients and associates

Follow up on customer payments and insure compliance to M&I payment policy

Verifies payments of all accounts payable invoices

Controls receipt and deposit of cash payments

Reconciles all accounts

Processes same day check requests

Makes bank deposits

Collaborates and coordinates with all other departments within the business unit

Generates monthly reports for key performance indicators

Updates general price lists and approves monument contracts as necessary

Monitors document retention policies and disposes of expired documents in a secure manner

Minimum Requirements

Education

High School diploma or equivalent

Bachelor's degree in Business Administration or related discipline strongly preferred

Experience

Four (4) years of administrative work experience in a fast-paced professional office setting with a strong customer-focused capacity

Knowledge, Skills and Abilities

Strong computer skills, solid working knowledge of computer applications, MS Office, e-mail, internet and basic office equipment required

Good written and oral communication skills

Clear and legible handwriting

High level of personal compassion, integrity and confidentiality

Problem solving skills

Ability to multi-task, set priorities and meet tight timeline and customer demands

Demonstrated attention to detail dealing in an industry that is very paper intensive

Driven to follow up on processes through to completion

Ability to work with a sense of urgency to complete orders in an efficient manner

Ability to work with minimal supervision

Work Conditions

Work Environment

Work indoors during all seasons and weather conditions

Limited amount of local and/or multiple location traveling required

Professional dress is required

Work Postures

Sitting continuously for many hours per day, up to 7 hours per day

Climbing stairs to access buildings on occasion

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

May be required overtime on occasion to meet customer demands

May be required to work occasional weekends to meet customer demands