Global Response Operations - Detection

The Global Response Operations organisation within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community.

By understanding and consistently managing incidents and real-time crises to resolution, the organisation drives continuous improvement with partner teams across Meta.The Detection team within Global Response Operations is focused on detecting emerging on-platform risks that pose harm to our community and businesses on our platform.

We identify, investigate and understand those risks.

We partner closely with other Global Response Operations teams, Policy, Product and Process teams to mitigate those risks.

We are looking for someone who has a passion for identifying risks and investigating to understand where and how these are manifesting on our platforms.

A successful candidate possesses investigative skills and can work in ambiguous and experimental settings - we are looking for a self-starter who can work with loosely defined problem statements and nascent processes.This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, like child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.

Responsibilities:

Global Response Operations - Detection Responsibilities:

Drive the scoping & development of signals for key problem areas/abuses

Identify emerging risks using on-platform and off-platform signals, through monitoring & analysis

Conduct investigations to understand potential emerging trends and evolving risks in priority areas

Work cross-functionally to drive mitigation for identified risk areas, including conducting enforcement on violating trends

Build and execute risk detection initiatives to support the management of critical events, such as elections and crises

Use data and internal tools to identify and investigate potential risk areas and patterns at scale and across abuse types

Use quantitative & qualitative research methods to perform root cause analyses on investigative findings or high priority escalations

Partner with internal experts to build understanding of how, where, and why a variety of abuse are experienced across the platform

Synthesise investigative findings through the creation of analysis and presentations that provide a succinct, coherent narrative assessing risk

Influence and support innovation of technology, as well as adoption of technical solutions, that improves the team's capability to detect (efficiency, speed, and reduction on language dependence)

Qualification and experience:

Minimum Qualifications:

Bachelor's degree or equivalent experience in investigations, data analytics or technical systems roles in Trust & Safety or Risk Operations

5+ years experience in investigations, data analytics or technical systems roles in Trust & Safety or Risk Operations

Analytical thinking and problem solving experience

Proficiency in SQL

Experience working with complex data sets and an aptitude for identifying and analyzing risks using data skills

Experience with communicating progress and outputs to both technical and non-technical audiences

Experience prioritizing across multiple functions and tasks

Preferred:

Preferred Qualifications:

Experience with additional scripting languages and statistical analysis tools e.g. Python, PHP, R is a bonus

Experience in actor behaviour investigation methodologies