Relationship Banker - Amelia Office

Description

*Role not eligible for sponsorship*

RESPONSIBILITIES

Provide exceptional service to customers, prospective customers, and bank associates by ensuring prompt, professional interactions that fully align with Park Promises and Serving More standards.

Foster and strength retail banking customer relationships and resolve basic to moderately complex customer issues/concerns.

Coordinate sales efforts, retail, and business relationship management activities ensuring effective analysis and communication across all lines of business such as the Banking Center Network, Mortgage Lending, Commercial/Cash Management, Wealth Management)

Act as the customer's personal banker, utilizing the bank's Contact Management philosophy and strategy to strengthen relationships, offer products and services that align with customer needs, and provide exceptional customer services.

Execute retail banking initiatives and strategies through consultative relationship management.

Cross sell products and services and perform related clerical functions, such as account and customer maintenance

Originate, retain, and maintenance customer accounts, including but not limited to Retail Deposit Accounts, Digital Products and Services, Small Business Deposit Accounts.

Address a variety of customer inquiries and complete transactions promptly, accurately, and within designated authority; requests, may be in person, by phone, virtual, and/or digital/website (including processing teller transactions, as needed).

Act as advocate of digital product adoption for customers and internal support for branch associates

Assist Branch Management with daily Branch Operations duties such as generating reports and gathering data, as needed

Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge

Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks

Deliver a consistent, high level of service within our Serving More standards

Travel within the Park National footprint is expected.

Other duties as assigned

COMPETENCIES

Interpersonal/Customer Service Skills

Written and Verbal Communication

Ability to understand and follow directions

Adaptable to change

Basic computer skills

Ability to influence others

Ability to build collaborative relationships

Ability to work as part of a team

Organization skills/Detail oriented

Able to multitask or juggle priorities

Problem/Situation Analysis

Technical Expertise

Creativity

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE

- High School Diploma or GED required

- 2-4 years experience in banking, sales, relationship management, or a related field required

PHYSICAL REQUIREMENTS

This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.

SCHEDULE

Operating hours are Monday through Friday 9:00am - 5:00pm and Saturday 9:00am - 12:00pm. The average number of Saturday shifts per month is 2-3. This position is hourly and full-time. A minimum of 37.5 hours is required per week in order to maintain eligibility for full-time status. Generally, this position will require 37.5 - 40 hours per week. Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.