Dispatch Supervisor

Job Description

Salary:

Dispatch Supervisor

Job Summary

Mosaic Technologies is growing, and we are looking to add aDispatch Supervisorto our team. This leadership role is responsible for overseeing daily dispatch operations, supervising dispatch staff, and ensuring efficient technician scheduling to meet business demands. The ideal candidate will be a strong communicator, highly organized, and capable of leading a team in a fast-paced environment. This is a regular full-time position located in our main Cameron Office.

Essential Functions (including but not limited to)

Supervise and mentor dispatch staff, providing training and performance feedback

Oversee daily service order assignments and technician scheduling

Monitor workload distribution and adjust schedules to maximize efficiency

Analyze dispatch metrics and identify areas for improvement

Resolve escalated customer and technician issues

Collaborate with Field Operations, CNOC, Sales, and Finance teams

Maintain accurate records and ensure compliance with company policies

Participate in dispatch queue activities including appointment scheduling and follow-ups

Qualifications and Skills

High School Diploma or Associates degree required; Bachelors degree preferred in relevant coursework. Experience may be taken into consideration in lieu of education.

Minimum of 3 years of dispatch or operations coordination experience

At least 1 year in a supervisory or leadership role

Strong leadership and communication skills

Ability to work in a fast-paced, team-oriented environment

Proficiency in Microsoft Office and dispatch systems

Dependability to the company, co-workers, and customers

Why Mosaic?

Medical, dental, vision benefits begin day one of employment

Company paid life and disability insurance

Significant company 401(k) contribution

Paid holidays and personal time off

Development and advancement opportunities

FREE Mosaic services!

Mosaic Technologies is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Mosaic is a substance free workplace; therefore, applicants must be able to pass a pre-employment drug screen and background check.

Full-time