Box Office Representative (PT)

Job Title: Box Office Representative

Location: Chicago, IL

Terms: Part-Time

Requirements: Must be available to work evenings and weekends

About the Athenaeum Center for Thought & Culture

The Athenaeum Center was built in 1911 on the St. Alphonsus campus in Lakeview, and is home to Chicago’s oldest continuously-operating off-Loop theater. Our mission is to invite people into encounters with beauty and to revitalize the Catholic tradition of the arts from our location in one of Chicago’s most unique religious, artistic, and civic buildings. At the Athenaeum Center, we believe that art and beauty have the capacity to build up culture, transform society, and change lives.

Why Work for Us

Join a team dedicated to creating transformative experiences through the arts in a historic, unique, and beautiful setting. Our staff is passionate about providing exceptional guest experiences and fostering a collaborative and supportive work environment. As a Box Office Representative, you’ll have the opportunity to provide hospitality and customer service in a dynamic, fast-paced, and artistically vibrant environment.

Box Office Representative

The Box Office Representative plays a critical role in providing a warm and efficient first point of contact for guests at the Athenaeum Center. We are seeking a positive, service-oriented individual who takes pride in offering exceptional customer care both in person and over the phone. This part-time, in-person position supports both regular weekday operations and live performance shifts, with some scheduling flexibility; weekend and evening availability is required.

Responsibilities include assisting patrons with ticket purchases and inquiries, managing will-call distribution, processing sales at the door (card only), and ensuring that all interactions reflect ACTC’s mission of hospitality and excellence. On performance days, Representatives are onsite 1–3 hours before curtain to help guests with ticketing and check-in. During box office hours (Tuesday–Friday, 12:00–4:00 PM), they answer phone calls and emails, manage the inbox, route inquiries to the appropriate staff, and assist with administrative and reception tasks.

The ideal candidate is upbeat, organized, attentive to detail, and able to stay calm and guest-focused in a fast-paced environment. This role is well-suited for someone who enjoys working with the public and being part of a mission-driven arts organization.

Key Responsibilities

Performance Shifts (Evenings & Weekends):

Process door ticket sales (ACTC is a cashless venue)

Distribute will-call tickets and assist with patron check-in

Reprint tickets and help patrons find mobile tickets

Answer guest questions about events, seating, parking, and policies

Assist with preparing and testing scanners and other front-of-house tools before each event

Monitor lobby flow and assist with late seating policies

Provide accessibility support (e.g., wheelchair seating, assistive listening devices)

Communicate special seating requests or concerns to house management

Greet and assist patrons with a welcoming, professional demeanor

Daytime Shifts (Weekdays 12:00–4:00 PM):

Answer phones and manage the box office inbox

Route calls and emails to the appropriate staff or department

Process advance ticket sales and subscription orders

Maintain and update patron contact information in Tessitura

Run and compile daily sales, attendance, or comp reports as needed

Support administrative tasks and reception coverage

Help keep the box office tidy and stocked (e.g., printers, signage, devices)

General / Ongoing Duties:

Upsell available performances or donation add-ons where appropriate

Assist with group sales or special event ticketing and coordinate with other departments

Identify and resolve duplicate accounts or ticketing issues in Tessitura

Report technical or system issues promptly to the Box Office Manager

Maintain up-to-date knowledge of venue policies, ticketing procedures, and show information

Coordinate with House Management, Ushers, Marketing, and Development teams to ensure accurate guest lists, comps, and VIP needs

Record and communicate audience feedback or recurring questions

Contribute to updating internal box office materials (e.g., FAQs, quick-reference guides)

Assist with pulling reports when needed

Other related duties as needed

Requirements

Excellent customer service and communication skills

Strong phone etiquette and attention to detail

Ability to work night and weekend shifts

Minimum of 2 years of work experience in a Box Office or similar environment

Strong computer proficiency and ability to learn ticketing software

Ability to work both independently and on a team

A warm, outgoing, and friendly personality is essential—must genuinely enjoy making every guest feel welcomed and valued

A high-agency, mission-first mindset who steps in where help is needed—whether or not it’s in their job description

Minimum 1 year experience with Tessitura

Compensation:

Pay Rate/Range: $17.00–$19.00 Per Hour, depending on experience.

20-30 Hours Per Week