Branch Manager

Job Description

Position Summary:

NuComfort. LLC, is a distributor of quality HVAC equipment and supplies to residential and commercial contractors, with 3 locations in the Chicagoland area. We are seeking a motivated and experienced HVAC Branch Manager who is responsible for overseeing all branch operations, ensuring sales growth and profitability, managing inventory, and delivering exceptional customer service. This role has full P&L responsibility and is accountable for driving revenue, optimizing operational efficiency, and leading a high-performing team in accordance with company goals and policies.

Key Responsibilities:

Operational Leadership

Oversee day-to-day operations of the HVAC branch, including warehouse, delivery, and sales departments.

Ensure compliance with company policies, procedures, and safety standards.

Monitor and improve branch performance metrics (e.g., customer satisfaction, response times, delivery rates etc.)

Financial & P&L Responsibility

Manage the branch’s Profit & Loss (P&L) performance, including budgeting, forecasting, and expense control.

Develop strategies to drive revenue growth and improve profit margins.

Track financial performance, generate reports, and take corrective actions as needed.

Inventory & Asset Management

Manage inventory levels, ordering, and returns to ensure optimal stock availability and cost control.

Monitor equipment and tool usage, maintenance, and calibration schedules.

Conduct regular audits to maintain accurate inventory records and minimize loss or shrinkage.

Team Management & Development

Recruit, train, and manage branch staff including drivers, warehouse personnel and counter sales personnel.

Set performance goals and provide coaching, feedback, and performance evaluations.

Foster a culture of accountability, teamwork, and continuous improvement.

Customer Service & Sales

Ensure high levels of customer satisfaction by overseeing timely and quality service delivery.

Support sales initiatives and help grow the customer base through local business development and relationship management.

Resolve customer issues quickly and professionally.

Qualifications:

Minimum 5 years of HVAC industry experience, including 2+ years in a supervisory or management role.

Proven experience managing P&L, inventory and people in a service or distribution environment.

Strong understanding of HVAC systems, codes, and best practices.

Excellent leadership, communication, and problem-solving skills.

Proficient in business software (e.g., Microsoft Office, ERP/inventory systems).

Bachelor's degree in Business, Operations Management, or related field preferred; equivalent work experience acceptable.

Key Competencies:

Strategic and analytical thinking

Budget and financial acumen

Leadership and team development

Customer focus and relationship-building

Operational efficiency and process improvement

Benefits:

At NuComfort, LLC, our people are our most valuable asset. We offer a competitive salary commensurate with experience; medical, dental, vision insurance; company-paid life, accidental death and dismemberment, long and short-term disability insurance; generous PTO (paid holiday, vacation, and personal time off) beginning on day one; 401k plan with generous company match and performance bonuses

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age or any other charac

Full-time