Field Service Engineer

Job Description

Position Overview

A well-established provider of precision CNC machine tools and automation systems is seeking a Senior Service Technician to support customers in the field. This role involves hands-on installation, troubleshooting, maintenance, and repair of CNC machinery, as well as mentoring junior technicians and ensuring top-tier customer support.

The ideal candidate is a highly skilled technician with strong electrical and mechanical capabilities, extensive CNC experience, and a passion for solving complex machine issues. This position requires frequent travel to customer sites and a commitment to technical excellence and safety.

What We Offer

Long-term organizational stability and continued growth

Competitive compensation

Comprehensive benefits including:

Medical insurance

401(k)

Paid vacation and holidays

Sick leave

Tuition assistance

Key Responsibilities

Advanced Troubleshooting & Repair

Diagnose and resolve complex issues in CNC machines involving mechanical, electrical, pneumatic, hydraulic, and software systems.

Machine Installation & Commissioning

Oversee full installation of CNC equipment, including calibration, leveling, alignment, and integration into production environments.

Preventive Maintenance

Develop and carry out preventive maintenance routines to maximize machine lifespan and performance.

Mentorship & Training

Guide and support junior technicians (Level 1 and 2), sharing best practices and troubleshooting techniques.

Customer Support & Consultation

Serve as a technical resource for customers, recommending machine upgrades, operational improvements, and support solutions.

CNC Software & Controls

Program and troubleshoot major control systems such as Fanuc, Siemens, Mazak, and Heidenhain. Perform firmware and software updates as needed.

Documentation & Feedback

Maintain detailed service logs and diagnostic reports, and share insights with engineering and technical teams for product improvement.

Emergency Response

Provide timely responses to urgent service needs, minimizing downtime at customer facilities.

Compliance & Safety

Ensure strict adherence to safety standards, industry regulations, and customer-specific protocols during all service activities.

Requirements & Qualifications

Strong knowledge of CNC machinery operation, electrical schematics, and mechanical systems

Proficient in troubleshooting and programming control systems: Fanuc, Siemens, Mazak, Heidenhain

Familiarity with servo motors, drives, PLCs, and industrial automation

Experience with laser calibration, ball bar testing, and precision alignment

Excellent communication skills for customer interaction, documentation, and team collaboration

Proven ability to mentor and lead field service projects

Education & Experience

Associate’s or Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, or equivalent hands-on experience

8–10 years of experience in CNC service and repair, with a strong focus on diagnostics and troubleshooting

Solid electrical background with the ability to read and interpret schematics and technical drawings

Experience training customers on machine operation and maintenance

Travel Requirements

Up to 60% travel, including overnight stays as required

Frequent visits to customer sites within assigned territory

Must have reliable transportation and a clean driving record

Physical Requirements

Ability to lift up to 50 lbs

Comfortable performing physical tasks including bending, twisting, crawling, and climbing step ladders (up to 8 feet)

Capable of driving to job sites daily

Full-time