Sr. Help Desk Engineer- SharePoint

Sr. Help Desk Engineer – SharePoint & EMR Migration Support

Red Bank & Keyport, NJ (Onsite)

30 days (Potential for future re-engagement)

Contract - No C2C or 3rd Parties

Overview

We are seeking a Sr. Help Desk Engineer to support two concurrent migration projects — a SharePoint migration and an EMR migration — for our in-house users. This role requires a hands-on, customer-focused professional with strong troubleshooting skills and experience in managing migration-related technical issues. You will work directly with end users to resolve tickets, address migration concerns, and ensure minimal disruption to business operations.

Key Responsibilities

Provide onsite technical support to in-house customers in Red Bank and Keyport, NJ during migration projects.

Troubleshoot and resolve SharePoint migration-related issues, including folder shares, permissions, and access problems.

Support EMR migration activities, resolving application and data access issues for clinical and administrative staff.

Manage and resolve help desk tickets in a timely and professional manner.

Document issues, solutions, and escalation paths for recurring problems.

Work closely with project teams to identify and address potential migration risks before they impact end users.

Deliver excellent customer service and communicate effectively with non-technical stakeholders.

Qualifications

Proven experience providing help desk and desktop support for in-house customers.

Hands-on experience resolving SharePoint migration issues (folder shares, permissions, access errors).

Hands-on experience with EMR migration support and issue resolution.

Strong troubleshooting skills across Windows environments.

Familiarity with ticketing systems and IT service management best practices.

Excellent verbal and written communication skills, with a customer-first approach.

Ability to work onsite in Red Bank and Keyport, NJ as required.

Project Details

Start Date: Immediate

Duration: 30 days

Schedule: Onsite as required

Potential for re-engagement on future projects