Senior Manager, BSO (Business Service Operations)

Are you passionate about leading a high-performing team to deliver seamless HR and Finance services that power the growth of an iconic brand in Vietnam?

Step into a leadership role as BSO LMV Senior Manager at LEGO Manufacturing Vietnam, where you'll drive a multifunctional team in HR and Finance, ensuring top-quality services aligned with global standards while fostering collaboration in a dynamic matrix environment.

Core Responsibilities

Lead the shared service team of 10+ people across multi operational area in HR and Finance to deliver excellent service and partnering to the various functions in LEGO Manufacturing Vietnam (LMV)

Build a high performing and motivated team, navigating through complex matrix organization in strong partnership with regional shared service team

Act as the contact point of financial and HR services for teams in LMV, effectively guiding stakeholders to the best solution

Supervise daily operations of the team to ensure delivery is in line with global/APAC BSO quality and process requirement

Support problem solving with good understand of both unique local needs and standard global processes

Continue to drive process and productivity improvement in a service center context

Build and champion an open and collaborative culture in the Vitenam shared service center team

Play your part in our team succeeding

The LEGO Group Business Service Operations APAC team (BSO APAC), is part of the Global Business Service Operation center (BSO) that delivers HR and Finance services to the entire LEGO Group from 6 locations: Mexico, Kladno, Singapore, Billund, China & Vietnam. The purpose of the BSO is to create an effective and efficient platform for growth to support our strategy and reach twice as many kids over the next 5-7 years.

BSO LMV is part of BSO APAC, and as a Senior Manger for this team, you will report directly to the Head of BSO APAC, and you will be responsible for the leadership & daily operations of the BSO LMV multifunctional team, while ensuring our services are delivered with the right quality & in alignment with BSO Global processes & practices as principle.

You will become part of the BSO APAC leadership team where you will have a key role entering with a strategic & tactic mind-set to develop the team in LMV, add value to the business on the processes & services we deliver on the LEGO Group, with focus on this case on LMV.

You will also collaborate closely with the BSO APAC Leadership Team Stream heads for functional support & Global stream direction.

Do you have what it takes?

Bachelor degree in a business-related field or equivalent working experience & preferably within BSO areas

5+ years of leadership experience leading multi functional & multicultural teams in matrix organization

Outstanding communication skill with proven record in ability to effectively managing a wide group of stakeholders

8+ years of professional experience within broader finance area demonstrating profound process and functional knowledge from a similar position typically in shared services

Experience of working in a highly collaborative environment, delivering locally but with aim of regional/global coherence

Comfortable with ambiguity

Experience in multinational companies and shared service centers is preferred

Candidates with HR/Accounting qualifications is preferred

Project management experience

Advanced written and spoken Vietnamese and English

#LI-CD2

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.