Sales & Customer Experience Associate
Location: Surat, Gujarat (In-person)
Salary: 42,000 – 53,000/month (gross)
Shift: 5-day workweek. Overnight Shift aligned with U.S. hours (start between 6:30 PM – 6:30 AM IST)
Are you a strong communicator who enjoys building relationships and delivering exceptional customer experiences?
Join Brilliance.com.
What You’ll Do:
Support clients throughout their buying journey — from inquiry to post-purchase.
Manage and update customer records in our CRM system.
Work closely with the sales team to drive revenue and enhance customer retention.
Deliver exceptional service that reflects the values of a premium brand.
What You Bring:
1+ year experience in a customer-facing role (sales, consulting, or customer service).
Fluency in English – both spoken and written – is a non-negotiable requirement.
Proficiency with computers and tools like Google Workspace; CRM experience is a plus.
Ability to stay organized, multitask, and prioritize in a fast-paced environment.
Why You’ll Love Working With Us:
Job Security – Over 35 years in business and growing
Career Growth – Learn, grow, and advance in the luxury e-commerce industry
Compensation & Schedule
Salary: 42,000 – 53,000/month (gross)
Schedule: 5-day workweek Overnight shift (aligned with U.S. EST hours)
Location: On-site at Office 901-902, Rio Empire, Opp. Pal RTO, Surat
Full-Time