Service Master

Employment Type: Full-time Permanent Location: Calgary, AB Division/Department: Corporate Available vacancies: 1 About Avmax: Avmax is a diverse company offering every product and service related to aviation.

We have locations, operations, and deployment worldwide.

Our vision at Avmax Group Inc.

("Avmax") is to simplify our customers' aviation needs through dependable, globally integrated services with trusted results.

Established in 1976, our locations include: Calgary (HQ) and Vancouver in Canada, Great Falls and Jacksonville in the USA, Nairobi in Kenya, and N'Djamena in Chad.

Avmax offers the following capabilities: Aircraft Leasing, Airline Operations, Avionics, Component Repairs, Engineering, MRO, Paint and Spares.

Avmax's engineering division is a Transport Canada authorized Design Approval Organization (DAO). Avmax's maintenance division is a Transport Canada authorized Maintenance Repair Organization (MRO). Why work at Avmax?

Avmax has a diverse workforce with opportunity for growth and career advancements.

We offer competitive compensation and benefit packages, flexibility, work-life balance and a friendly working environment.

We are proud of our work and commitment to create one of the leading workforce, products and services in the Aviation industry.

About the Role: As the Service Manager, you will be responsible for planning, directing, and evaluating the operations of the service and spare parts department to support Avmax Dealers in both wholesale and retail sales.

You will play a key role in driving customer satisfaction and ensuring efficient service delivery.

Reporting The Service Master reports directly to the General Manager.

Core Competencies Problem Solving Communication Skills Attitude Professionalism Organizational Change Management Focus and Drive Mentorship Emotional Intelligence Key Performance Indicators / Duties & Responsibilities Develop and implement service strategies that align with Avmax's Dealer's business goals.

Collaborate with leadership to set after-sales service performance targets, KPIs, and operational goals.

Oversee the daily operations of the service and spare parts department, ensuring that all services are delivered on time and to the highest quality standards.

Ensure effective coordination between various teams such as service technician, customer support, and parts departments.

Develop and maintain strong relationships with key customers and dealers.

Address customer concerns and complains promptly, ensuring that they receive exceptional service.

Providing training for the after-sales service team and dealers.

Lead, mentor, and develop a high-performing service and spare parts team, fostering a culture of collaboration, accountability, and continuous improvement.

Manage the service department's budget and financial performance, ensuring profitability and cost control.

Monitor service revenue, expenses, and other financial metrics to maintain operational efficiency.

Drive initiatives related to system upgrades, software solutions, and service process automation.

Ensure the consistent application of best practices and compliance with industry standards and regulations.

Ensure all service activities comply with safety standards, regulatory requirements, and client's policies.

Promote a safety-first culture within the service team and always ensure adherence to safety protocols.

Stay up to date with relevant legislation, industry trends, and advancements in equipment technology.

Qualifications and Experiences Minimum of 8 years of experience in service management, with at least 5 years within the heavy equipment or construction machinery industry.

Previous experience in a similar management role in an international environment.

Strong leadership and team management skills, with a proven ability to motivate and develop high-performing teams.

Exceptional customer service skills with a track record of building and maintaining relationships with clients and key stakeholders.

Strong experience in managing budgets, financial performance, and cost-control measures within a service department.

Good verbal and written communication skills, with the ability to collaborate effectively with internal and external teams.

Proficient communication in English and Chinese is mandatory.

Solid understanding of the heavy equipment or construction machinery industry, particularly in service operations and maintenance.

A positive, "Can-do" attitude and customer-oriented approach that will enable you to deal with challenging situations with integrity, empathy, and Sincerity.

Our recruitment commitments: We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Depending on qualifications, selected candidates may be offered a role at a more appropriate level.

Avmax Group offers a competitive compensation package including an optimal benefits plan and pension plan.

Avmax Group Inc.

is dedicated to, and prides itself on being an equal opportunity employer.

We celebrate and welcome the diversity of all of our employees.

Avmax Group Inc.

has specific policies in place to prevent discrimination in our hiring practices on the basis of the protected grounds dictated by Canadian legislation.

We therefore encourage applications from qualified Aboriginal Canadians, persons with disabilities, members of visible minorities and women.

Avmax will accommodate the needs of applicants with disabilities throughout all stages of selection process.

If you need accommodation during the recruitment process, please advise your HR Representative.

Information relating to the needs for accommodation measure will be addressed confidentially.

In order to be in compliance with the law, employees must be legally eligible to work in Canada.