Communications, Global Customer Platform Product Manager Vice

Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager within the Global Customer Platform (GCP) team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Global Customer Platform is part of the Consumer Bank team and serves as the primary source of customer data for all lines of business across the firm. The Product Manager of Communications will play a crucial role in crafting compelling narratives that resonate with our target audience, enhancing product transparency, and driving engagement across stakeholders. The communications team serves as the voice of GCP, communicating highly technical information in a consistent way that any stakeholder can easily understand. You will also partner with colleagues within GCP to elevate their communications by providing tools and hands-on training.

Job responsibilities

Develops a product strategy and product vision that delivers value to customers

Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Partners with senior leaders to develop clear, compelling messaging strategies that reflect the business vision, enhance leadership understanding, and drive product strategy

Crafts compelling messages through written and visual storytelling

Designs impactful slides and presentations to support executive narratives and speaking engagements

Manages the development and distribution of internal communications, ensuring a consistent voice across all channels

Partners with the communications team to improve awareness of strategic objectives and business priorities

Supports quarterly planning execution, KPI development, and results reporting

Prepares briefing materials, presentations, and talking points, assisting teammates with presentations and speaking engagements to ensure a consistent voice of the Global Customer Platform (GCP)

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management or a relevant domain area

Advanced knowledge of the product development life cycle, design, and data analytics

Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Expertise in authoring executive communications

Expertise in PowerPoint and copywriting

Experience with strategic planning and KPI development

Ability to manage competing priorities under tight deadlines

Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a highly matrixed, complex organization

Experience in agile methodology

Experience with Jira and Align

Experience with design thinking methodology

Confluence intranet page design and management