Field Representative I, Document Imaging

Description

Field Representative I, Document Imaging

POSITION PROFILE

Ensures and maintains customer satisfaction according to company standards of quality and output by prepping, scanning, inspecting, compiling, and assembling documents.Job Duties and Responsibilities

Performs full-performance level work converting hard copy documents into electronic imaging format.

Prepares documents for scanning by removing staples, paperclips, rubber bands, etc.

Reviews paper records against electronic documents to verify image quality and completeness.

Verifies and corrects image/document errors as needed.

Maintains productivity and quality levels per current standards.

Reviews each scanned record for accuracy and clarity.

Scans all new documentation and loose paperwork.

Meets deadlines in a fast-paced environment while maintaining quality and error-free work.

Achieves Time Productive statistics by meeting established standards.

Maintains optimal machine performance, including clearing jams and refilling toner.

Completes all paperwork in a timely, accurate, and legible manner.

Communicates problems effectively and promptly to the manager.

Prevents assembly errors by maintaining an organized workstation.

Achieves customer satisfaction by performing error-free jobs per specifications using imaging technology for Digital Mail and Imaging operations.

May include duties related to shipping, receiving, and handling USPS mail.

Additional duties may be assigned as needed. Qualifications (Education, Experience, and Certifications)

High school diploma or equivalent.

Basic PC skills.

Basic computer data entry experience.

Basic typing and data entry skills.

Intermediate computer skills, including Microsoft Word, Outlook, and Excel. Knowledge, Skills, and Abilities

Strong critical thinking and attention to detail.

Ability to perform repetitive tasks and maintain focus.

High level of accuracy and information retention.

Team-oriented with positive, productive relationships across departments.

Adaptability and flexibility in changing situations.

Well-organized with multitasking and deadline management skills.

Proficient in EDMS, computer databases, and other software.

Analytical skills to assess situations and take appropriate action.

Ability to perform repetitive work while maintaining quality and output standards. Working Conditions, Mental and Physical Demands

Ability to work multiple shifts, including nights, weekends, overtime, and holidays.

Must adapt to moderate to high noise levels in a production facility.

Ability to cope with moderate stress levels for extended periods.

Must be able to stand for at least 8 hours per day.

May be required to lift and move supplies up to 50 lbs., carry them 10 feet, and lower them back to the floor.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.