Field Service Project Manager and Coordinator

Job Description

Field Services: Coordinator

Job Description

Lone Star Turbo is a privately owned global manufacturer and service provider specializing in blower and compressor technologies and control systems. Our fast-paced yet casual work environment is team-oriented and flexible. We believe in empowerment, innovation, integrity, and safety, working together to achieve remarkable results. We expect the best, hold each other accountable, and celebrate our wins as a team—If you’re a driven, detail-oriented professional looking for more than just a job, but a career in a company that values your contributions, we want to hear from you!

We are looking for a detail-oriented team member with strong multi-tasking skills including an excellent understanding of managing field service projects, billing practices and scheduling. This role plays a pivotal role in scheduling field service personnel, parts, and tooling to ensure timely project completion in alignment with customer needs and business objectives. Responsibilities include managing project budgets across various aspects such as start-up services, warranty repairs, and customer charges, advocating for additional funding as required, and overseeing the hiring of third-party professionals. Activities include the following but are not limited to:

· Administer Scheduling of Technicians

Maintain job data in business system for invoicing

Provide end-of job audits for final invoicing

Reconcile job labor and payroll data

Manage conflicts in scheduling

Process Customer Quotations

Administer Technician customer facilities access requirements

Administer job required resources, part requests, tools, commute logistics

Provide great customer service to clients and upsell when possible

Perform Business Central functions such as: quoting, job cost and invoicing all jobs/warranties

Coordinate jobs that are created, scheduled, and communicated to internal or external customers

Utilize company software and sites to accomplish assigned goals

Assist the Field Service leadership in all essential duties as requested

Required Education, Experience & Skills:

· Experience with problem and conflicts resolution to achieve a positive outcome.

· Experience with working independently in a team environment without close supervision.

· Demonstrated exceptional time management and organizational skills

· Demonstrated ability to effectively manage several tasks in a fast-paced environment.

· Demonstrated ability to be open minded and accepting to objective feedback

· Demonstrated exceptional Communication skills and a commitment to follow-up

· Experience with understanding project scopes and project tracking

· Demonstrated exceptional customer service skills

· Demonstrated understanding of warranty terms and tracking

· Experience with purchasing and sourcing

Preferred Education, Experience & Skills:

· 3+ years of service coordination, billing, and administration

· Experience with Microsoft Business Central is a plus

· Excellent skills in Microsoft Office Suite capable of applying Microsoft Excel; JET reporting is a plus.

· Experience with project management

· Experience with account management

· Experience with technical sales

· Experience with team leadership

· Experience with invoicing

Benefits: Waiting period may apply

401(k) match

Dental insurance

Flexible spending account

Employer pays 100% employee health insurance and advantageous family medical coverage

Health savings account

Paid time off

Professional development assistance

Referral program

Retirement plan

Tuition reimbursement

Vision insurance

Schedule:

Full-Time

Supplemental Pay: Bonus pay eligibility starts after 1 year of employment

Work Location: 8883 West Monroe Rd, Houston, Texas 77061

Company's website:

Required Travel: none

Compensation depends on relevant and applicable qualifications: Salary: $50,000 – $65,000 Or $24 to $31.25 per hour

(Compensation may vary outside of this range at the company’s discretion.)

Supplemental Compensation:

Bonus Pay

Company's website:

Work Remotely:

No – 100% onsite at 8883 West Monroe Rd, Houston Texas 77061.

Lone Star Turbo is an Equal Opportunity Employer

Lone Star’s employment policy strictly prohibits discrimination against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Company Description

Lone Star Turbo, a relative “start-up” of 10 years, is a manufacturing and service company growing at a rate of 25-30% year over year. We have a fun, casual, fast-paced and thriving work culture applying a team approach in all we do. We need likeminded people to join us in making our company something great.

Full-time