Service Field Dispatcher

Job Description

Title: AG Service Field Dispatcher (Agriculture)

Excellent Pay and Benefits Package

Location: Tifton, GA

Dept.: AG Service Field Dispatcher (Agriculture)

Southern Georgia AGCO dealer seeking a well diverse individual with experience in a Field Dispatching role to help supervise and dispatch activities of the Field Technician team in Tifton.

Responsibilities:

Communicate with customers to determine repair needs, open work orders using specific coding and based on customer needs, schedule all work between the customers and the field technicians, and prioritize accordingly, prepare quotations, when necessary, assist technicians when ordering parts.

Follow up with customers during and after repairs, enter and approve Technicians labor, assign jobs to technicians, review work orders, assist in diagnosing malfunctions in machinery and equipment, establish or adjust work procedures to meet production schedules, ensure that a work authorization for charge customers is received before work is started, ensure that cash customers have established a means of payment before work is started, and invoice work orders when complete.

Perform weekly inspections of the technician’s field trucks.

Qualifications: Must have computer knowledge and help manage phones in a busy service area.

Past supervisory or management skills preferred.

2+ years of relevant agricultural experience preferred.

Mechanically inclined is helpful.

Have excellent interpersonal skills to work well with customers and employees.

Speak clearly and persuasively in positive or negative situations.

Must be a high school graduate.

Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company safety manuals and as directed in the employee handbook.

Join Our Team!

As a leader in the ag and construction equipment industries, Atlantic & Southern Equipment LLC considers our employees to be one of our most important and influential assets.

By recruiting the most highly trained employees, we set our marks above the competition by providing compensation and benefits that exceed the standards of our competitors.

Full-time