CRMG Referral Coordinator, General Surgery Clinic

Job Description

A Day in the Life of a CRMG Referral Coordinator

The Referral Coordinator provides administrative support to department or clinic. This position is responsible for managing surgery and procedure scheduling, specialty referrals, scanning, monthly reports and work queues, and participation with department or clinic programs in addition to Office Service Support job duties.

Why Work at Cheyenne Regional?

403(b) with 4% employer match

ANCC Magnet Hospital

21 PTO days per year (increases with tenure)

Education Assistance Program

Employee Sponsored Wellness Program

Employee Assistance Program

Loan Forgiveness Eligible

Here is What You Will Be Doing:

Welcomes patients and obtains accurate demographic and insurance information; executes pre-registration and pre-authorization; obtains consent for services; schedules office appointments; obtains appropriate co-pays and account payments; and encourages patient portal registration.

Monitors and processes incoming patient referrals to ensure timely access to care.

Accountable for accurate and timely communication with patients regarding referrals, procedures, surgeries or appointments.

Oversees timely and accurate scanning into the medical record.

Runs and monitors monthly reports.

Provides patient instructions related to upcoming procedures or surgeries.

Provides procedure and surgery billing estimates.

Schedules high complexity appointments such as surgeries and other hospital procedures.

Coordinates surgery and procedure schedules with physicians and hospital departments.

Monitors work queues ensuring patients have completed the referral and all results are in the medical record

Schedules in office procedures/office visits and relaying appropriate information as necessary for continuation of care.

Desired Skills:

Excellent interpersonal and communication skills

Proficiently skilled with MS Office, Outlook, Internet Explorer, and standard office equipment

Excellent organization skills and attention to detail

Ability to demonstrate an independent work initiative, sound judgment, and attention to detail

Ability to handle multiple tasks simultaneously

Ability to demonstrate strong cognitive and problem-solving skills all with minimal supervision

Knowledge of electronic health records

Ability to interact respectfully with diverse cultural and socio-economic populations

Here is What You Need:

High school diploma (or equivalent certification from an accredited program) or higher degree • -OR, One (1) or more years of job-related experience

One (1) or more years of customer service experience

One (1) or more years of clerical experience in medical field

Nice to Have:

High school diploma (or equivalent certification form an accredited program) or higher

Two (2) or more years of customer service experience

Two (2) or more years of clerical experience in the medical field

Previous EPIC experience

About Cheyenne Regional:

Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to great health.

Full-time