Case Manager

Job Description

Crisis Center of Comal County Job Description

Position: Case Manager

Department: Shelter Program

Purpose/Function of Position: Servant minded leader willing to oversee the assessment and successful completion of client goals in a DV/SA/Homeless shelter. Serve as an Advocate for clients at all times. Willing to provide intake support as necessary for crisis intervention, direct care, and support services in a fast-paced environment. A keen problem-solver with the ability to find ways to say yes to clients while assisting them to success. Confident in client management solutions and consulting with supervisors through the referral process and willing to go the extra mile to provide a warm transition for all clients. Able to provide and receive constructive feedback with a goal of learning and growing. Responsible for the oversight and execution of a comprehensive and trauma informed service delivery model. Willing and able to walk alongside clients in their healing journey without fostering co-dependency. Deep understanding of case management models to provide client support, crisis intervention, and information/referral for clients and their families.

Key Responsibility Areas:

Client Services

Able to provide advocate work for ALL clients across all departments of the agency without bias

Must be able to work a flexible schedule with varied shifts including day, evening, weekend, overnight, and holiday shifts as assigned by supervisor

Willing and able to serve as a part of the on-call team

Supports immediate and timely response to all crisis calls, create a safe, warm and inviting space for crisis callers to discuss their trauma, willing to find a way to get to a yes when serving clients regardless of age, and consults with supervisor for all referred and denied services

Directs safety planning and basic family violence education to callers and shelter clients

Clearly communicates with leadership to arrange emergency transportation for incoming clients admitted to the shelter

Directs the best time and person to manage client intake process and supports the client/family through the process

Provides on-going crisis intervention and support for shelter residents

Supports the arranging of transportation for clients as needed

Conducts daily House Meeting, chore assignments, and any shelter orientation groups for new clients

Evaluates and monitors effectiveness of the client’s case management plan and modifies as appropriate to reach optimal outcomes.

Conducts classes or group sessions on a rotation with case managers designed to assist clients and families with meeting goals and/or support to successful discharge.

Regularly measures the effectiveness of client interventions to determine case management outcomes.

Maintains professional relationships with the provider community and establish a resource manual of contacts/numbers.

Maintains a professional relationship with clients, peers, and supervisors at all times.

Directs and supports case-aide in the daily support of clients for daily and weekly goals

Supports shelter staff to organize and maintain shelter supply areas and common areas

Assists shelter operations to include: adhering to shelter guidelines, policies and procedures, ensuring a calm and supportive atmosphere, assisting with the security of the shelter, managing and supporting the day-to-day needs of the clients, scheduling client service appointments, supporting client participation in group meetings with enthusiasm

Assists Shelter Coordinator with implementation of a daily schedule of activities for ALL shelter clients

Timely and accurate documentation for all client files. Exceptional communication skills log in an appropriate and timely manner. Complete all forms maintained in resident files

Completes all paperwork and reports in a timely and accurate manner; document and report duties as requested by supervisor

Regularly attends and participates in all staff meetings and case review meetings as scheduled

Prioritizes confidentiality for ALL communications regarding clients and the agency.

Grant Responsibilities

Maintain accurate case management records and database information.

Assist Shelter Coordinator with resident issues and concerns.

Develop, obtain, and implement use of case management logs and documentation.

Media/Community Relations

Actively encourage support for accomplishing the Crisis Center of Comal County’s mission, vision and values.

Uphold confidentiality requirements at all times.

Assist with fundraising activities and community events for the agency as needed

General Responsibilities

Perform other duties as assigned by the Chief of Programs

Education

Bachelor’s degree required. Will consider individuals with 10 plus years of related work experience in lieu of a bachelor’s degree. Master’s degree in social work, counseling or related field a plus.

Qualifications

Knowledge regarding dynamics of domestic violence, sexual assault, and the unhoused.

Excellent reading, speaking, writing, and computer skills.

Knowledge of resources for referring clients who are in need of additional resources.

Bilingual in English/Spanish preferred.

Must possess a personal, insured vehicle for use on the job with a valid driver’s license.

Ability to work extra hours, nights and weekends during periods of crisis.

1 – 2 years of experience as a Case Manager with other agencies is required.

Education and training may include, but are not limited to, such areas as suicide, substance addiction, sexual abuse, child abuse, domestic violence, and chemical dependency.

Background clearance check required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent prolonged standing, walking, telephone contact. Occasional sitting, reaching, stooping and lifting up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Special Environment

Frequent exposure to communicable diseases. Occasional exposure to irritating or caustic substances. Occasional exposure to clients with addiction disorders or psychiatric disorders. Some exposure to hostile and/or angry clients.

This job description is not intended to be all inclusive. CCCC reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. This position is available through and is dependent upon continued grant funding.

Full-time