Operations Analyst

**Description**

The MSS CPS Operations Analyst is responsible for processing the CPS daily activities which include but are not limitted to:

- Support Payments Validation according to Payment Transparecy Global Standards;

- Support Manual Payments following HSBC Global Procedures;

- Support Cash Management Activities;

- Support Collateral Management Activities;

- Support the Reserve Account Monitor.

* Process the CPS Daily activities;

* Update the operations procedures as per HSBC Global Standards and local regulators, ensure that all processes are adequate as per rules;

* Implement actions for quality improvement and service excellence culture in Operations;

* Maximize the quality of service provided to internal customers and minimalizing external customer complaints;

* Nostro accounts controls and Payments (SWIFT/SPB);

* Control oriented and Project management skills;

* Client services support.

**Qualifications**

Knowledge about Financial Products traded in the Brazilian market;

Knowledge of Brazilian Payment System (SPB) network, catalogue of messages and Target Operating Model;

International Payment Knowledge (Swift Network) is a plus.

Seek for opportunities of automation using Robots and Artificial Intelligence.

Bachelor's degreed

Advanced English

**Job Field:** Digital

**Primary Location:** South America-Brazil-Distrito Federal-Sao Paulo

**Req ID:** 0000LNO4