Solid Waste Collections Technician

General Information

Work Location: 3025 Lena Road, Bradenton, FL 34211

Work Hours: Monday - Friday, 7:30am - 4:00pm

Expected Starting Hourly Range: $18.40 - $23.00

This classification is responsible for processing customer complaints and performing follow up customer service regarding Solid Waste Collections to assure customer's issues are resolved. This position provides education and public outreach to the general public regarding solid waste management and recycling programs and participates in the development and implementation of special events or programs outside of the normal garbage collection service to manage solid waste and recycling efforts.

Working Conditions

Indoor/Outdoor situation; high noise environment while performing certain responsibilities. Lifting equipment up to 50 lbs. alone; up to 100 lbs. with assistance.

Job Description

Essential Functions

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Applying knowledge of applicable procedures, ordinances, franchise agreements and the customer information computer system, effectively executes all skills associated with customer service including, but not limited to, answering and effectively satisfying all customer requests, inquiries and complaints regarding Solid Waste Management.

Provides support and informal training to other team members, when requested.

Prepares and communicates information clearly, effectively and tactfully, orally and in writing; establishes and maintains effective working relationships with colleagues, other County departments, other agencies, and the general public.

Assists with audits in exemptions (yard waste, solid waste and medical back door),

Performs detailed research, collects data and prepares detailed reports.

Assists in annual budget process.

Coordinates with other local departments to resolve solid waste issues.

May be involved in any aspect of the procurement procedure and processing of payments.

Performs other related work (including weather or other extreme emergency duties) as required.

Minimum Qualifications

High school diploma, or equivalent certificate of competency.

Minimum of two years' experience in customer relations or related field. Completion of Solid Waste Screening Course within six months of hire date.

Valid driver's license required with valid Florida driver license required within 30 days of hire.

Equivalent combinations of education and experience may be considered.

More

Knowledge, Skills, and Abilities:

Knowledge of, or ability to quickly learn, County codes and ordinances and enforcement procedures.

Ability to communicate effectively and professionally, orally and in writing.

Ability to understand and carry out oral and written instructions.

Ability to handle complaints in a professional, courteous, and efficient manner.

Ability to establish and maintain activity files and prepare periodic reports as requested.

Ability to establish and maintain effective working relationships with others. In accordance with area of assignment, may require ability to work, overtime, including weekends and holidays; ability to work emergency situations as required.

Ability to report and/or travel to various work locations.

Ability to exhibit strong, professional customer service skills.

Veterans Preference

In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans. Applicants claiming preference must provide a DD Form 214 or other acceptable documentation with their application. We are committed to honoring the service and sacrifices of our veterans and their families.

EEO/ADA Statement

Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require any accommodations to participate in the recruitment process, please contact Human Resources at x 3865.

Drug-Free Workplace

Manatee County Government is a drug-free workplace in accordance with Federal and Florida Law.

Emergency Response/Recovery Activities

All employees may be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.