Central Scheduling Coordinator

About Us

Central Ohio Urology Group (COUG) is the region’s leading urology practice, proudly serving patients across a dozen locations in Central Ohio. We're passionate about delivering expert care, cutting-edge treatments, and compassionate service in everything we do.

This isn’t just another scheduling job. It’s a chance to be at the heart of patient care coordination, where your organizational skills, adaptability, and problem-solving make a direct and meaningful impact.

What You'll Do

As a Central Scheduling Coordinator, YOU are the voice of the company. Often the first interaction our patients have with us, and we count on our Central Scheduling Team to keep things running smoothly every single day.

Key duties include:

Manage incoming calls and schedule patient appointments.

Verify insurance, referrals, and pre-authorizations.

Coordinate with physicians, clinical teams, and billing.

Maintain accurate records and insurance knowledge.

Assist patients with portal access and support.

Complete physician or staff task requests and maintain confidentiality

Position Requirements — What You Need to Know Before Applying

Required Availability: This is a full-time position. Standard schedule is M-F, 8 am – 4:30 pm.

Work Location: The first 90 days will require you to work 100% onsite at our Tech Center Dr. office in Gahanna. Following your first 90 days, there’s an opportunity to discuss a hybrid or fully remote arrangement. Within a hybrid or fully remote arrangement, the associate will be required to work on-site for one week every nine weeks.

Punctuality & Dependability: Being on time, prepared, and consistent is essential for success in this role

Why You’ll Love This Role

You’re often the first impression and always the lasting impression — Your voice, professionalism, and empathy set the tone for the entire patient experience.

You thrive in motion — Variety is the norm here, and your ability to prioritize and pivot will shine.

Your problem-solving matters — When issues arise, you’ll be the one trusted to recommend solutions and keep things on track.

You’ll sharpen your communication superpowers: Exceptional communication isn’t just a skill here; it’s essential. That means being clear, professional, and proactive — keeping patients informed, providers prepared, and teams connected.

You’ll make an impact: Your punctuality, consistency, and dedication directly enhance the patient experience.

What You Bring

1+ year of experience in healthcare (urology is a plus!)

1+ year in a call center or telephonic support role

1+ year in customer service — in person or over the phone

Strong communication skills and the ability to build rapport quickly

Organizational skills and the ability to juggle competing priorities

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)

Ability to read, interpret, and apply policies and procedures

Minimum typing speed of 40 WPM

What We Offer

Health Benefits within 30 days of hire — medical, dental, vision & more!

Work-Life Balance — no nights, weekends, or holidays (and yes, holidays are paid).

Paid Time Off (PTO) — begins accruing on day 1.

Competitive pay, perks, and rewards

A close-knit, supportive team — high-impact work, zero red tape.

A Final Thought

We’re a distinctly different, brilliantly blended, and passionate group of providers, nurses, and healthcare professionals who love what we do — and who we do it with. When you join Central Ohio Urology Group, you’re not just taking a job — you’re gaining a team that values your contribution, your growth, and your goals.

If you’re ready for a role where your skills, reliability, and resourcefulness truly shine, we’d love to meet you. Apply today and take the next step in your career.

What We are Offer You

At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”

Compassion

Make Someone’s Day

Collaboration

Achieve Possibilities Together

Respect

Treat people with dignity

Accountability

Do the right thing

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

About US Urology Partners

U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.

U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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