Restaurant General Manager

Job Description

Member: Late Night Slice - A Columbus-founded pizza joint specializing in by-the-slice offerings and an irreverently fun atmosphere that is focused on experience as much as it is on serving excellent pizza. Open lunch, dinner, and late night for dine-in and carryout orders of all sizes.

Job Title: General Manager

Oversees daily operations of the entire restaurant, ensuring smooth function and optimal

customer satisfaction. Their responsibilities include managing team members, scheduling, inventory

management, budgeting, and maintaining high standards of food quality, service, and cleanliness.

The General Manager will also handle customer complaints, implement marketing strategies to attract more guests, and collaborate with the kitchen and front-of-house teams to enhance efficiency and profitability. A successful candidate possesses strong leadership, communication, and problem-solving skills, along with a

passion for the restaurant industry and a commitment to delivering exceptional dining experiences.

Essential Duties and Responsibilities:

Provides supervision to others through coaching, motivation, direction, and review of performance

Holding team members accountable

Maintains LNS standards and codes of conduct

Oversees and maintains a high level of culture and hospitality throughout their location

Communicates as needed with Home Office Team via text and/or email or Sling to review shop needs, points of interest, guest and employee feedback, or any other pertinent information

Performs or coordinates regular cleaning and maintenance of the location and all equipment

Participates in scheduled Accountability Calls

Ability to inspect cooking and refrigeration equipment for potential problems, and perform regular preventative maintenance

Effectively and efficiently orders all supplies, food, and alcohol required to serve customers and operate the location, as well as maintenance of a reasonable inventory on hand, as per Late Night Slice guidelines to achieve established COGs per your location scorecard

Utilizes and regularly updates Declining Budget

Ensures proper cash handling using official Late Night Slice managerial processes and SOPs

Ensure all deposits are taken to the bank daily

Maintains location workflow with consistent initiative to improve efficiency when possible

Ensures and maintains all Late Night Slice promotional materials are visible and up-to-date, including point-of-sale displays, banners, window and wall fixtures, employee recipe and informational postings, and menu addendums

Leads team members in all manners related to company operations at your location

Creates and maintains employee schedules, posting each Thursday by 5pm

Ensures placement of orders and completes inventory

Competencies:

Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Communication – Ability to communicate with customers, employees, management, and vendors. Conveys expectations to all parties and provides concise and timely reporting

Time Management – Uses their time effectively and efficiently. Values time. Concentrate their efforts on the more important priorities

Work Quality – Directly responsible for quality control. Consistently achieves desired outcomes with minimum avoidable errors and problems.

Safety – Organizes and trains others in proper safety standards. Ensures practices are followed daily.

Teamwork – Promotes cooperation and commitment within a team to achieve goals.

Customer Service – The ability to satisfy the expectations and requirements of guests. Displays courtesy and sensitivity and responds promptly to service requests. Identifies guests' needs and explains services clearly. Handles and de-escalates difficult situations

Management of Personnel Resources - Motivating, developing, and directing people as they work, and identifying the best people for the job (putting aces in their places)

Experience and Requirements:

High school diploma or GED certificate, college degree preferred but not required

Prior management experience

GM experience preferred

Valid Drivers License

Food preparation and/or bartending experience preferred

Working knowledge of the Microsoft Suite

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Full-time