General Manager

Job Description

Hotel General Manager Job Description

Summary:

The Hotel General Manager is responsible for the overall management and operation of the hotel, ensuring exceptional guest experience, efficient service, and financial profitability. This role requires strong leadership, strategic planning, and a commitment to maintaining high standards of quality and service.

Responsibilities (Including, but not limited to):

Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.

Manage and mentor a team of department heads and staff.

Develop and implement strategies to increase revenue, occupancy rates, and profitability.

Monitor and manage expenses, ensuring cost efficiency and budget adherence.

Maintain positive relationships with guests, vendors, and stakeholders.

Ensure compliance with all relevant laws, regulations, and company policies.

Develop and implement marketing and sales strategies to attract guests and promote the hotel.

Monitor industry trends and implement best practices to enhance guest experience and operational efficiency.

Manage and resolve guest complaints and issues effectively.

Oversee staff training and development programs.

Prepare and analyze financial reports and forecasts.

Maintain a safe and secure environment for guests and staff.

Skills and Qualifications:

Minimum of 5 years of experience in hotel management, with at least 2-3 years in a managerial role.

Strong leadership and management skills.

Excellent communication and interpersonal skills.

Proven track record of achieving financial targets and improving customer satisfaction.

Proficiency in hotel management software and Microsoft Office Suite.

Strong problem-solving and decision-making abilities.

Knowledge of local health and safety regulations.

Ability to work flexible hours, including evenings, weekends, and holidays.

Excellent customer service skills.

Strong attention to detail and commitment to maintaining high-quality standards.

Company Description

Full-time