Service Manager

Job Description

Supervise, coach, and develop a team of field service plumbers

Coordinate and manage daily job scheduling and customer appointments

Provide timely, accurate estimates and ensure profitable pricing

Manage inventory, tools, and truck readiness for all service calls

Enforce compliance with all safety, licensing, and plumbing regulations

Liaise with customers, vendors, and internal departments to ensure service excellence

Track and improve team KPIs: revenue, cost metrics, job counts, and response time

Drive field performance through mentorship and ride-along feedback

Use Service Titan to optimize dispatching, reporting, and tech performance

What You Bring:

Proven leadership experience as a Service Manager or senior field technician

Strong plumbing system knowledge, with a valid license preferred

Deep familiarity with Service Titan or similar dispatch software

Excellent people skills: You lead with integrity, positivity, and accountability

Results-oriented mindset with the ability to hit operational goals

A passion for team development and company growth

Valid drivers license and clean driving record

Full-time